TECHNICAL SUPPORT

Job Description

Job Description

Job Title: Compressor Technical Support Call Representative

Location: Loxley, Alabama (On-site)

About Us:

Located just an hour away from the pristine white sand beaches of Gulf Shores, Alabama and mere minutes from the Bay, our plant offers not only a dynamic work environment but also the perfect backdrop for a balanced lifestyle. As a leading name in the air compressor industry, we are committed to excellence in both product innovation and customer satisfaction.

Job Summary:

We are seeking a talented individual with a required minimum of 4 years of experience in the air compressor industry to join our team as a Compressor Technical Support Call Representative. In this role, you will be the frontline troubleshooter, assisting customers with air compressor related technical queries related to Kaishan products. Collaboration with various departments including Engineering, Manufacturing, and Sales will be integral to ensuring top-notch service delivery.

Key Responsibilities:

• Provide in-depth compressor technical assistance to customers via phone, addressing troubleshooting issues and providing guidance on repairs and enhancements.
• Continuously strive to enhance customer satisfaction and foster repeat business through effective communication and problem resolution.
• Stay current with industry standards, innovations, and emerging technologies.

Job Qualifications:

• High School Diploma or GED.
• Minimum four years of experience in the compressor industry in a technical or service role is required.
• Additional air compressor or related mechanical technical training is a plus.
• Proven experience in troubleshooting and remotely resolving technical issues with customers.
• Proficient in Microsoft Word and Excel.
• Fluent in English, both spoken and written.

Benefits:

Competitive salary and quarterly gain sharing (profit) bonus, Medical, Dental, Vision, Short and Long-term disability, Health Insurance, Vacation, Sick and Holidays, Tuition Reimbursement, and 401K with 6% company match.

Company Standards:

We embrace quality work and believe in meeting and exceeding deadlines. We believe work should be accomplished with a minimum of manager oversight. We empower our employees to take responsibility for their actions. We believe that everyone deserves to be treated fairly and with respect.

Kaishan Compressor is an EOE. Employment opportunities at Kaishan Compressor are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, genetic information, or any other characteristic protected by law.

We are a drug, alcohol, and smoke free workplace and to ensure compliance with this policy, we conduct pre-employment drug testing for all prospective employees who receive a conditional offer of employment.