Bicycle Sales Associate

Job Description

Job Description

About This Role

We're seeking a dynamic and experienced Bicycle Sales Associate to join our team! As a sales associate, you will play a crucial role in delivering exceptional customer experiences and exceeding sales goals. We're looking for someone who is passionate about cycling, knowledgeable about bicycles, and has a proactive and positive attitude. If you're a team player with excellent communication skills and a passion for educating others, we'd love to hear from you! Our shop is a fun and fast-paced environment where we love what we do, and we're looking for someone who shares our enthusiasm and commitment to excellence.

We're a shop that values our employees and provides ongoing training and development opportunities to help you grow and succeed in your role. If you're looking for a challenging and rewarding career in the cycling industry, we encourage you to apply!

The ideal candidate will be responsible for a wide range of duties, including:

• Participating in daily debriefs and weekly morning meetings to stay informed and aligned with team goals
• Greeting customers with enthusiasm and using the sales process to understand their needs and find the right combination of products and services to meet their goals
• Informing, educating, and making recommendations based on customers' riding style, experience, and goals - whether bicycles, accessories, clothing, or other cycling-related products and/or services
• Continuously expanding knowledge of the products we carry, including features, use, and care, through regular training and development opportunities
• Maintaining Trek University Guide Status by completing Trek U modules to further develop knowledge of our products, services, and procedures
• Assisting with daily operations, including opening and closing procedures, processing website orders, cleaning, and organizing
• Maintaining all aspects of store inventory and merchandising, including reordering, receiving, restocking, product placement, price auditing, cycle counts, and more
• Following up with customers and managing quotes, lead lists, and open layaways
• Maintaining knowledge of sales and promotions, price changes, and policies regarding payment and exchanges
• Preparing customer bikes for service tickets and hanging parts on new bikes waiting to be built by our service technicians
• Guiding customers on local area, riding conditions, and other trail-related topics
• Installing vehicle rack systems and performing safety checks for customers
• Maintaining a high level of cleanliness and organization throughout the day
• Performing other duties as needed or assigned

Requirements include:

• Availability to work weekends, specifically Saturdays from 10am to 6pm and Sundays from 11am to 4pm
• Minimum 1 year of experience working as a retail sales associate, with bike shop experience preferred
• A passion for cycling and a desire to promote the benefits of a cycling lifestyle and culture
• Able to work both independently and as a member of a team, committed to providing excellent sales and customer service
• Self-motivated, positive, and friendly, with a zest for adventure in a dynamic and fast-paced environment
• Organized, detail-oriented, and possessing strong written and spoken communication skills
• Able to safely lift and carry 50lbs on a regular basis
• Interest in developing own skills and knowledge

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:

• Knowledge of Ascend POS
• Experience with Microsoft Excel, Office
• Previous experience working in a Trek dealership
• Familiarity with the Trek product lineup
• Cycling enthusiast with a passion for the sport

Benefits include but are not limited to:

• Competitive pay based on experience
• Performance based bonuses
• 401K
• Flexible time off
• Generous employee discounts
• Positive & fun company culture

Longmont Bicycle Company & Front Range eBikes is a local, family owned Trek & Electra dealer selling Longmont's largest selection of bicycles. We are a full-service shop with an exceptional sales and service staff and take a lot of pride in the culture, vibe, product offerings and customer service provided to our customers. We have a high energy team of positive professionals that work well together and love what they do. Since opening in 2017, we've been voted as Longmont's Best Bike Shop (in Boulder Weekly's Best of Boulder, East County Awards). We carry something for everyone, from kids bikes to entry level hybrids to high-end full suspension bikes to road, gravel and eBikes. We love what we do and strive to provide an incredible experience for our customers, as well as our employees. When you're on our team, you're well taken care of, encouraged to learn and grow, and are given lots of flexibility and autonomy. Give us your best and we'll give ours back. We're looking for team members that want to grow individually and with our company.