Gen AI Tools Engineer
Hallmark Global Solutions Ltd
Job Title :Gen AI Tools Engineer
Location: Sanjose CA
Job Type: Contract About the Role
We are looking for a hands-on IT GenAI Tools Engineer to own the deployment, configuration, and end-user support of our AI-assisted development and productivity toolchain. You will be the internal expert and go-to resource for vibe coding tools - helping engineers, and business users get maximum value from AI pair-programming and agentic workflow platforms. Key Responsibilities
Tool Deployment & Administration
Location: Sanjose CA
Job Type: Contract About the Role
We are looking for a hands-on IT GenAI Tools Engineer to own the deployment, configuration, and end-user support of our AI-assisted development and productivity toolchain. You will be the internal expert and go-to resource for vibe coding tools - helping engineers, and business users get maximum value from AI pair-programming and agentic workflow platforms. Key Responsibilities
Tool Deployment & Administration
- Deploy, configure, and maintain enterprise licenses for GitHub Copilot, Cursor, Claude Code, Cowork, and Microsoft 365 Copilot across the organization.
- Manage seat provisioning, policy configurations, SSO/SAML integrations, and access controls for all GenAI tools.
- Coordinate with IT security to enforce data loss prevention (DLP) policies, code snippet exclusions, and compliance guardrails within each platform.
- Design and deliver onboarding programs, live demos, and self-service guides for developers, power users, and business teams.
- Build and maintain an internal knowledge base of prompting best practices, tool-specific workflows, and use case playbooks.
- Track adoption metrics (active users, feature utilization, time-to-value) and report to leadership monthly.
- Integrate AI tools with existing developer toolchains - GitHub Enterprise, VS Code, JetBrains IDEs, Azure DevOps, Jira, and Microsoft Teams.
- Set up Claude Code/Cowork agents and MCP connectors to automate internal workflows (document generation, ticket triage, code review, etc.).
- Work with M365 Copilot extensibility (Copilot Studio, plugins, Graph connectors) to surface enterprise data in AI responses.
- Serve as Tier 2/3 support for GenAI tooling issues - diagnosing authentication failures, IDE plugin conflicts, API connectivity, and performance degradation.
- Monitor tool health via admin dashboards and vendor portals; coordinate with vendor support on escalations.
- Evaluate and test new tool updates, model upgrades, and beta features before broad rollout.
- Ensure all AI tools meet company data governance standards - particularly around code not leaving the enterprise boundary.
- Maintain audit logs for AI tool usage and assist in quarterly compliance reviews.
- Stay current on Anthropic, GitHub, Microsoft, and Cursor policy changes that affect enterprise deployments.
- 3-5 years in IT engineering, developer tooling, or enterprise software administration.
- Hands-on experience with at least 3 of the 5 tools: GitHub Copilot, Claude Code, Cowork (Anthropic), Cursor, Microsoft 365 Copilot.
- Solid understanding of IDE ecosystems (VS Code, JetBrains) and developer workflows.
- Familiarity with SSO, OAuth, SCIM provisioning, and enterprise identity platforms (Okta, Entra ID / Azure AD).
- Experience with REST APIs, webhooks, and light scripting (Python or JavaScript) for automation and integrations.
- Strong communication skills - able to explain AI concepts to both technical engineers and non-technical business users.
- Experience managing GitHub Enterprise or Azure DevOps at an org level.
- Exposure to LLM prompt engineering, RAG patterns, or MCP (Model Context Protocol) server setup.
- Microsoft 365 Copilot admin experience - including Copilot Studio and Graph connector configuration.
- Familiarity with enterprise security standards (SOC 2, ISO 27001) as they apply to SaaS AI tools.
- Prior experience rolling out tools to 500+ users in a regulated or enterprise environment.
Vacancy posted 20 hours ago
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