Manager Financial Systems Support, GFIT

Title: Manager, Financial Systems Support
Location: Miami, FL
Duration: Direct Hire
Compensation: $135k-145k
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Manager, Financial Systems Support

The Manager, Financial Systems Support is responsible for supporting Oracle EBS R12.2 application and other financial systems. The Manager will work closely with local administrators at Brands and other GFIT teams. The ideal candidate will have Functional and Technical expertise in Oracle EBS R12.2, should have the experience supporting EBS Financials modules at global level.

Essential Functions:

• Manage Incidents daily with third party support provider and ensuring timely resolution of incidents with acceptable resolution recommendations within our agreed upon Service Level Agreement. As part of the incident management, analyze recurring incidents and address it through Problem Management and propose a root cause fix to the issue.
• Manage change requests (CR) daily to ensure timely and competent solutions. This requires review of proposed implementation, Impact analysis, back out plan for all the change requests, present CRs to the Change Review Board (CRB) and obtains necessary approvals before providing approval to third party support provider to work on them. Review CRs pending for business approval and obtain an ETA from the users. Ensure the CRs are being approved for Production, if any related to a project or a specific timeline.
• Responsible for communicating with Brands to address incidents or change requests, holding meetings with Brand representatives for prioritizations. This includes meeting with all Brand leads individually to understand the priorities on Incidents/CRs and accordingly inform to the third-party support provider. Other support action is to highlight any change impacting all or multiple Brands and address any concerns with the changes.
• Manage Services Requests (SRs) in Oracle and escalate as needed. This requires meeting with team to understand all the open SRs with Oracle, ensure team is getting timely response from Oracle. Support action requires escalating SRs with Oracle management for any urgent issues or any SRs not getting timely addressed by Oracle.
• Identify recurring incidents through analysis (Root Cause Analysis) of problem management and suggest proactive remediation tasks to reduce recurrence.
• Assist & implement any new functionality/tool that provides value to the business. This requires providing inputs from Production support perspectives so that the new functionality/tool can be transitioned to the support team smoothly, without impacting business users. Getting Production support involved along with the implementation team helps team to learn the new tool and hence better support. Support action includes the transition happens smoothly.

Knowledge, Skills & Abilities:

• Scope: The scope of the role is in supporting all brands with GFIT Financial systems so it has major global impact.
• Problem solving: This role involves complex analysis of data & information, involve research, anticipation of challenges that may have an impact on the business. Providing optimal solutions and industry best practices is expected form this role.
• Impact: This role is to support all brands fintech teams.
• Leadership: Lead the Oracle Financials support team and manage the day-to-day support of Financial systems to ensure successful Accounting period closure.

Qualifications:

• Bachelors Degree - Computer Applications or similar
• 7-10 years in Oracle EBS R12.2 Financials Technical and Functional areas across modules GL, AP, AR, PO, FA and CE. Experience in supporting global setup, Multi-currency, fast paced environment.

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