OEM Account Manager

Remote: Must be local to New Jersey, Philadelphia, or Connecticut and be able to travel 50% within the territoryAbout Us:CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.CDK Global is the leader in providing integrated technology solutions to automotive dealerships world-wide and is looking for an Account Manager for our OEM business team. The Account Manager is responsible for development, retention, and growth of a strategic CDK OEM program and the corresponding activities that make up success for this program.The Account Manager has oversight for OEM account initiatives and the resources needed to achieve strategic business goals aligned with assigned programs. The Account Manager provides leadership and high-level oversight to the matrixed internal CDK teams responsible for delivering OEM program success including customer support, billing, product & technology, and operations. The successful Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood, managed, and executed while maintaining alignment with CDK’s priorities and business strategy. Must be able to oversee and orchestrate large scale, high impact projects and ongoing program initiatives, ensuring that business objectives are understood, communicated, managed, and optimized to achieve target program results.A highly successful Account Manager owns all aspects of internal and external program communications, establishes and tracks program performance metrics, captures and executes program requirements and corresponding planning, manages program timelines and budgets, and demonstrates a strong mastery of CDK processes and practices.Position ResponsibilitiesClient ManagementManage business relationship and program service delivery tied to the agreed upon statement of workOrganize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagementsIn alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverablesFacilitate presentment, communication, and approval of OEM program invoicesServe as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contractingHelps in the negotiation of project resources, deliverables and costIdentifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDKCDK OperationsFinance/Invoice: in partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc.Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administrationService: works with internal teams to develop, implement and maintain processes and program service levelsProgram ManagementProduct: partner with product & technology teams for new feature development and prioritization and defect fixesSOW: manage new SOW and CR development, internal approvals, and executionContractual obligations: ensure CDK compliance with client technical requirementsTraining: collaborate with product owners and functional teams for installation and ongoing support as new features releasedGo to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing supportPerformance: provides program dashboards that provide quick, clear visibility of program status and performanceQualifications5-10 years software project, program, and/or engagement management5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverablesExpert in automotive retail solutions and workflowsHands on ability to navigate complex business environments to resolve customer requests and requirementsStrong communication, presentation, and organization skillsExcellent analytical skills including the ability to model scenarios and manage to financialsDemonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexityAbility to anticipate and adapt to changing conditions, risks and opportunitiesExpert with MS Word, MS Excel, MS Project and VisioPreferred:Experience working with Auto Manufacturer dealer retail programsKnowledgeable on CDK applicationsPMP or other industry certification a plusEducation/ExperienceMinimum:Bachelor’s or equivalent experienceCompensation: $120,000 - $130,000 + yearly bonusCDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:Paid Time Off (PTO)401K Matching ProgramTuition ReimbursementAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.SummaryLocation: Newark, NJ, USA; Ramsey, NJ, USA; US - Pennsylvania - Home Office; Parsippany, NJ, USA; US - Connecticut - Home Office; Morrisontown, NJ; Hackensack, NJ, USA; Philadelphia, PA, USAType: Full time