Account Manager - Logistics Brokerage
TCI Transportation
Join TCI Global Logistics as a Brokerage Account Manager!
Are you a dynamic communicator with a sharp sense for logistics and a passion for building lasting customer relationships? At TCI Transportation, we're looking for a Brokerage Account Manager to join our growing team in North Richland Hills, TX, and be a key player in our mission to deliver exceptional service and innovative freight solutions.
About the Role
As a Brokerage Account Manager, you will take full ownership of customer accounts overseeing daily operations, identifying opportunities for growth, and delivering industry-leading service. Reporting directly to the Director, this role requires a go-getter who thrives in a fast-paced environment and is passionate about building meaningful customer connections.
What You'll Do
- Serve as the primary point of contact for assigned customer accounts.
- Coordinate shipment builds, order entry (manual and EDI), and scheduling.
- Facilitate route optimizations through efficient routing and planning.
- Maximize revenue and load volume while delivering top-tier service.
- Maintain weekly communication with all assigned clients.
- Foster and grow customer relationships through trust and performance.
- Provide accurate quoting and pricing by collaborating with the pricing and sales team.
- Ensure precise billing and collaborate with Credit on payment issues.
- Anticipate customer needs and resolve shipping challenges efficiently.
- Collaborate cross-functionally to meet and exceed customer expectations.
Who You Are
- A self-starter who takes initiative and owns results.
- A problem-solver who thrives on tackling complex challenges.
- A strong communicator with excellent interpersonal skills.
- Organized and capable of managing multiple customers simultaneously.
- Energetic, accountable, and committed to delivering outstanding service.
Why TCI Global Logistics?
- Work with a passionate team and grow your logistics career in a supportive, family-owned company.
- Family-owned since 1978 with a legacy of trust and innovation.
- We live by our values: Integrity, Accountability, Creativity, and Teamwork.
- We're committed to each other's success and our customers' satisfaction.
- A "Can Do" attitude isn't just a mottoit's how we operate.
Vacancy posted 2 days ago
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