Engagement Specialist

Overview Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by extending the healing ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better. Benefits & Perks Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403‑B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well‑being Resources Mental Health Resources and Support Pet Benefits Schedule Full time Shift Day (United States of America) Location 960 Rinehart Rd Lake Mary, FL 32746 Job Description Serves as a brand ambassador, enlivening the institution's and department's mission, vision, values, and service standards. Guides consumers through their experience, providing information about services, hours of operation, and highlighting features, events, and engagement tools. Assists consumers in scheduling appointments and maintains knowledge of scheduling policies and procedures. Confirms patient demographics and account information is accurate and completed prior to visit. Provides support in the execution of experiences and meets or exceeds consumer needs, demonstrating a sense of urgency to recover any service gaps. Interacts with all consumers and team members using the prescribed communication model. Speaks and writes using clear and professional language, demonstrating age‑specific communication skills for consumers with the ability to assess and interpret relevant data. Maintains working knowledge of scheduling systems, authorizations/pre‑certifications, and benefit memos to meet and exceed consumer expectations. Preserves understanding of patient accounts to ensure expeditious billing and protect the financial standing of the institution, facilitating patient connections to billing services. Meets or exceeds upfront collections by facilitating the consumer payment process through the payment portal or application. Ensures lobby environments are clean and professional. Receives, records, and relays messages accurately, completely, and legibly, responding within established standards. Performs other duties as assigned. Knowledge, Skills & Abilities High level of emotional and situational intelligence [Required] High level of skill in service excellence and service recovery [Required] Skilled in interpersonal, oral, and written communication [Required] Ability to work in multiple computer systems as well as adapt to technology updates [Required] Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines [Required] Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers [Required] Hospital, Medical Practice or Physician office experience [Preferred] Knowledge of medical terminology [Preferred] Previous team lead/supervisory experience [Preferred] Bilingual [Preferred] Education Associate [Required] Bachelor's [Preferred] Field of Study N/A Work Experience 1+ year of healthcare/hospitality experience [Required] 2+ years of healthcare/hospitality experience [Preferred] Hospital, Medical Practice or Physician office experience [Preferred] Previous team lead/supervisory experience [Preferred] Additional Information An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement. Associate's degree AND 1+ year of healthcare/hospitality experience [Required] OR High School Grad or Equiv AND 3+ years of healthcare/hospitality experience [Required] Licenses and Certifications Basic Life Support - CPR Cert (BLS) [Preferred] Physical Requirements Physical Requirements: Background Screening Requirement Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at Equal Opportunity Employment Statement This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr