Customer Insights Researcher

Customer Insights Researcher

Denver, CO, United States

About the Job

Customer Insights Researcher

Candidate Attributes:

• Inquisitive and fast study, ability to quickly learn new skills and teach others
• Excellent at communicating (written, oral, and active listening skills)
• Strong ability to lead interviews, both individual and group interview settings
• Aptitude for diving deep and understanding the details while being able to synthesize information in logical order
• High level of professionalism and confidentiality
• Highly collaborative yet able to work independently
• Highly self-motivated, a self-starter
• Ability to effectively manage simultaneous priorities, ensuring timely delivery

Responsibilities:

The Customer Insights Researcher provides the foundation for the customer-centric interview work that we do at Strategyn. Strategyn is growing rapidly, so this individual will need to play a key role in continuing to refine and perfect this critical element of our ODI process. This position resides in the Product function within the company but will work closely with the Delivery team at Strategyn. Successful candidates for this role will be highly intellectually curious and possess an innate understanding of how the world works.

Key responsibilities include:

• Facilitate/moderate customer interviews, across various industries.
• Identify the interviewees Job-to-be-Done by actively listening and capturing the essence of what it is that they are trying to accomplish.
• Lay out a framework/structure that breaks apart the Job-to-be-Done into a job map (outlining the ideal process flow).
• Translate interviewee remarks into formalized customer needs that become the metrics our clients use to measure success
• Capture the big picture context from interviews to address client hypotheses, identify complexity factors, and ultimately inform the final strategy recommendation.
• Capture a generalized list of contextual differences between interviewees, the emotional aspects surrounding the Job-to-be-Done, and other related jobs, etc.
• Refine the statements and insights from the needs gathering interviews into a final deliverable (these are the inputs into the quantitative survey).
• Assist on client work related to the qualitative outcomes, e.g., quantitative survey development (sample plan design), solutions inventory, concept ideation sessions, etc.
• Assist on client work when additional qualitative context is needed surrounding statements.
• Assist with new employees training on ODI needs gathering methods.
• Become a subject matter expert (SME) on gathering high quality innovation inputs.
• Develop enhancements to Strategyns process on gathering high quality innovation inputs.

Qualifications:

• Bachelors degree or higher (BA/BS or similar degree preferred)
• A minimum of 3-5 years of work experience, preferably in product marketing, product engineering, business strategy, and/or communications
• Knowledge of business, economics, and organizational concepts 6-sigma mentality, understanding of how business processes are measured and tracked
• Able to confidently present to groups/facilitate group discussions (virtually and in-person)
• Approachable demeanor, able to build rapport quickly with others
• Advanced critical thinking skills, logical, able to find the root cause
• Ability to methodically piece apart a problem and solve it
• Proficiency to advanced skills with Microsoft Office suite (primarily MS Word)
• Advanced communication (listening) skills
• Advanced typing skills
• Proficiency in one or more foreign language(s) preferred
• Ability to work effectively in a Mac computing environment

Senior Customer Insights Researcher

Candidate Attributes:

• Inquisitive and fast study, ability to quickly learn new skills and teach others.
• Excellent at communicating (written, oral, and active listening skills)
• Strong ability to lead interviews, both individual and group interview settings
• Aptitude for diving deep and understanding the details while being able to synthesize information in logical order
• High level of professionalism and confidentiality
• Highly collaborative yet able to work independently
• Highly self-motivated, a self-starter
• Ability to effectively manage simultaneous priorities, ensuring timely delivery

Responsibilities:

The Customer Insights Researcher provides the foundation for the customer-centric interview work that we do at Strategyn. Strategyn is growing rapidly, so this individual will need to play a key role in continuing to refine and perfect this critical element of our ODI process. This position resides in the Product function within the company but will work closely with the Delivery team at Strategyn. Successful candidates for this role will be highly intellectually curious and possess an innate understanding of how the world works.

Key responsibilities include:

• Lead a team of customer insights researchers
• Become a subject matter expert (SME) on gathering high quality innovation inputs.
• Develop enhancements to Strategyns process on gathering high quality innovation inputs.
• Assist executives with special requests / high-priority projects related to the needs gathering process.
• Conduct new/refresher training on ODI needs gathering methods
• Oversee all client project work to ensure high quality innovation inputs.
• As required, serve as chief instructor on client training-related projects
• Assist marketing team with content including but not limited to the website, blog, published article content, etc.

Qualifications:

• Masters degree or higher (degree in qualitative research methods, communication, etc.)
• A minimum of 5-10 years of work experience, preferably in product marketing, product engineering, business strategy, and/or communications
• Knowledge of business, economics, and organizational concepts 6-sigma mentality, understanding of how business processes are measured and tracked
• Able to confidently present to groups/facilitate group discussions (virtually and in-person)
• Approachable demeanor, able to build rapport quickly with others
• Advanced critical thinking skills, logical, able to find the root cause
• Ability to methodically piece apart a problem and solve it
• Proficiency to advanced skills with Microsoft Office suite (primarily MS Word)
• Advanced communication (listening) skills
• Advanced typing skills
• Proficiency in one or more foreign language(s) preferred
• Ability to work effectively in a Mac computing environment
• Experience in Strategyns innovation process, Outcome-Driven Innovation (preferred)
• Knowledge in teaching others preferred
• Knowledge of different teaching methodologies preferred

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