Veterinary Client Service Representative

Description

Hometown Veterinary Hospital-Client Service Representative 

Springfield, MO

Full time

Clinic hours: 7am to 5pm-availability needed 6:45am-5:30pm

At Hometown Veterinary Hospital, a Thrive Pet Healthcare Partner, we are committed to delivering high-quality, compassionate care to the pets of southwest Missouri. As a four-doctor practice, we provide both primary and urgent care services for dogs and cats, backed by a wide range of diagnostics and treatments.

Our mission is simple: to help clients make informed healthcare decisions for their pets—because their family is our family.

We are a team that values integrity, compassion, and collaboration. We don’t cut corners, and we foster a positive work culture that’s built into our core values—not just printed on a poster. If you’re hardworking, adaptable, and eager to grow in a fast-paced, team-oriented environment, we’d love to meet you.

We’re currently looking for a Client Service Representative (Receptionist) to join our team. You’ll be the first point of contact for our clients, setting the tone for their experience with us—so a warm, professional, and detail-oriented approach is key.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email
• Answer phones, schedule appointments, and confirm visits
• Greet and check clients in and out of the hospital
• Educate clients about products and services
• Collaborate with the medical team to support daily operations
• Process prescription refill requests (in-clinic and online)
• Retrieve and deliver lab results, referral reports, and past records to the team in a timely manner
• Maintain a clean, welcoming lobby environment
• Mentor and support fellow team members
• Demonstrate empathy and professionalism in all interactions
• Follow protocols and procedures with consistency and fairness
• Work independently and efficiently
• Basic math skills required
• Maintains punctual and reliable attendance

Qualifications

• Excellent verbal and written communication skills
• Ability to multi-task in a fast-paced setting
• Enthusiasm for learning and personal growth
• Commitment to teamwork, respect, and compassion

Benefits – our care in action:

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation-starting at $15/hr--actual amount offered will be based on experience
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program
• and so much more!

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.