Customer Service Agent

Job Description

Job Description

About Us

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

Job Summary

We are seeking a friendly and motivated Customer Service Agent to assist customers, answer questions, provide product and service information, and support positive customer experiences. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, solving routine concerns, and building strong customer relationships.

Responsibilities

• Answer questions regarding products, services, and company offerings.
• Provide accurate and helpful information.
• Assist customers with routine questions, requests, and concerns.
• Recommend appropriate products or services based on customer needs.
• Follow up with customers to ensure a positive experience.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and promotional activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to support daily customer service goals.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong interpersonal and problem-solving skills.
• Good organizational and time management abilities.
• Comfortable interacting with customers in person and by phone.
• Reliable, adaptable, and motivated to learn.
• Previous customer service, sales, retail, hospitality, or related experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching