Customer Service Representative

Customer Service Representative (CSR)Bloomington, MN | Full-Time | Entry-Level | Growth OpportunityAbout UsAt Hero, we’re more than a service provider—we’re a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer, from their first interaction through the completion of their service.About the RoleAs a Customer Service Representative, you’ll be the first point of contact for our customers, helping to deliver a smooth and professional experience across calls, texts, and emails. You’ll play a critical, task-focused role in scheduling service appointments, supporting our dispatch team, and ensuring our technicians are running at full capacity.This is an excellent opportunity for someone early in their career who is eager to build skills, work in a fast-paced environment, and grow within a supportive, performance-driven organization.What You’ll DoAnswer inbound calls, texts, emails, and customer inquiries with professionalism and positivitySchedule, reschedule, and confirm service appointments with accuracy and efficiencyMake outbound calls to customers to fill open appointment slots and maintain a full dispatch boardWork closely with the dispatch team to ensure schedules are optimized and running smoothlyResolve customer concerns using established processes, focusing on first-call resolution whenever possibleAccurately enter and update customer information in company systemsManage a steady volume of tasks while staying organized, focused, and on scheduleStay informed on current promotions, services, and processes to effectively support customersPerform additional duties as assignedWhat We’re Looking ForStrong communication skills and a customer-first mindsetHigh attention to detail and strong organizational skillsComfortable using computers and learning new systems quickly (ServiceTitan experience is a plus)Ability to multitask, problem-solve, and work with a sense of urgencySelf-motivated and able to work independently while staying on taskReliable, punctual, and prepared to start work on timeSales or call center experience is a plusWhat Success Looks LikeAccurate and efficient scheduling that supports a full and optimized technician scheduleConsistent, high-quality customer interactions across all channelsStrong productivity and ability to manage multiple tasks effectivelySuccessful resolution of customer concerns with minimal escalationDependable execution of daily responsibilitiesCompensation & BenefitsFull-time, 40 hours per weekHourly pay (based on experience)Weekly and monthly performance-based incentivesPay increases tied to performance levels—not tenureOvertime opportunities may be available or required based on business needsFull benefits package, including:Medical, dental, and vision insurance401(k)Employee discountsGrowth OpportunitiesThis role is designed as a starting point for career growth at Hero. High-performing CSRs have opportunities to advance within the Contact Center (e.g. Lead roles) or explore career paths in areas like Customer Care, Dispatch, Trade Operations or specialized support teams like Marketing and Accounting.Why Join Hero?Build valuable, transferable skills in customer service and operationsWork in a supportive, team-oriented environmentGain exposure to growing service and technology-driven operationsBe part of a company that values performance, development, and internal growthUSD $22.00/Hr.USD $24.00/Hr.