Service Manager

Job Description

Job Description

Love your job at Texas Roadhouse! Join our family and take pride in your work! Texas Roadhouse is looking for a legendary Service Manager. As a Service Manager, you would oversee all Front of House operations, make sure Legendary Food and Legendary Service is delivered to our guests, and manage all Front of House employees on a daily basis. If you have a passion for people and providing a legendary guest experience, apply to be a Service Manager at Texas Roadhouse today!
 
As a Service Manager, your responsibilities would include:

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all Management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines.
• Assisting with the development of all Key Hourly employees, Assistant Managers, and Hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff.
• Understanding, managing, and practicing safe food handling procedures

POSITION QUALIFICATIONS
Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Ethical - Ability to demonstrate, conduct, and conform to a set of values and accepted standards
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines
• Working Under Pressure - Ability to complete assigned tasks under stressful situations 

Education: High School Graduate or General Education Degree (GED)



 
Experience: 2 years or more as a SM or Assistant SM in a full-service restaurant concept.



 
Computer Skills: Word, Excel



 
Other Skills:

• The ability to multi-task 
• Outgoing and personable a plus
• Good organizational skills
• Effective communicator
• Interpersonal and Supervisory skills

Benefits:

• Medical plan that includes Dental and Vision Insurance
• Paid Vacation
• 100% Paid Maternity Leave
• Short-Term and Long-Term Disability
• Paid Sick Days
• 401(k) Retirement Plan
• Many opportunities to support your community
• Annual holiday bonus