Systems Assistant, WMS Troubleshooter

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit  dsv.com and follow us on  LinkedIn and  Facebook .

Location: USA - Riverside, Sycamore Canyon Blvd 

Division: Solutions 
Job Posting Title: Systems Assistant, WMS Troubleshooter 
Time Type: Full Time

POSITION SUMMARY 
The WMS Troubleshooter is responsible for resolving WMS and Equipment failures whether human or otherwise. The WMS Troubleshooter will take a proactive approach to define and correct errors. Be available to answer questions and respond back to the team member as well as to the Super User as needed. 
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES 
Operations Activity:
•    Ad hoc support to team to resolve equipment and or system errors
•    Deliver improvement proposals on warehouse activity and WMS system
•    Review WMS and operational processes to verify transactions are accurately executed
•    Create and submit reports daily on system/operational issues; both opened and closed

OTHER DUTIES
•    Assist warehouse staff in operational areas as needed.
•    Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES 
•    None

MINIMUM REQUIRED QUALIFICATIONS 

Education and/or Experience
•    Must have a high school diploma or general education degree (GED). 
•    1 years’ experience working in a logistics/distribution/relevant environment.
•    1 years’ experience working with Warehouse Management Systems (WMS).

Certificates, Licenses, Registrations or Professional Designations
•    Be able to become MHE certified within 30 days of hire.

Other
•    Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
•    Intermediate computer skills
•    Proficient with MS Office Applications
•    WMS functions

Language Skills
•    English (reading, writing, verbal)
•    Business writing proficiency

Other
•    Strong attention to detail accuracy and accomplish job task in a timely manner.
•    Ability to perform duties with minimal supervision or guidance
•    Ability to multi-task
•    Ability to take initiative and research best practices/efficiencies
•    Effective communication skills
•    Be innovative and proactive with operational and systems solutions
•    Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

PREFERRED QUALIFICATIONS 

•    1 year experience with Red Prairie/Cargo Write WMS
•    2-3 years warehouse/logistics support experience

PHYSICAL DEMANDS
Occasionally
•    Bending
Frequently
•    Walking and Standing
Constantly
•    Sitting
Ability to Lift/Carry and Push/Pull
•    11-20 pounds
•     Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT 
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. 

Reasonable Accommodations Statement 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $24.00 – $28.37 hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .