Lead Esthetician

Lead EstheticianNestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award-winning dining at Prado and Scottsdale's only Hammam experience at Joya Spa.At Omni Hotels & Resorts, our associates are the foundation of our success. We are dedicated to creating a culture of warmth, respect, and growth- where every associate is empowered to deliver exceptional service and create memorable moments for our guests. Join a team that takes pride in genuine hospitality and is committed to helping you grow personally and professionally.The Lead Esthetician is responsible for guest satisfaction within the spa by performing services to the best of their ability and maintaining Omni standards throughout all procedures. In addition to providing exceptional Esthetics services, the Lead Esthetician serves as a departmental resource, supporting team development, operational organization, and consistency in service standards.To provide and maintain the highest standards of Esthetics, facial treatments, and recommendations for home care while supporting daily operational procedures and delivering exceptional guest care. The Lead Esthetician creates an atmosphere of rest and relaxation for guests, resulting in increased guest satisfaction, retention, treatment bookings, and retail sales for Joya Spa. The Lead Esthetician focuses on exceeding guest expectations by recognizing and honoring individual guest preferences, maintaining Omni service standards, and always ensuring guest safety. In addition to performing Esthetics services, the Lead Esthetician supports Spa Leadership through team training, departmental organization, operational consistency, and communication. The Lead Esthetician is a working, non-management position, with the primary responsibility remaining for the delivery of exceptional guest services.Reading, writing, and oral proficiency, demonstrating the ability to effectively communicate with associates, members, and guests.Excellent communication and interpersonal skills.Pleasant, professional, and outgoing personality.Preferred minimum of two years of experience in the Esthetics field, including one year of experience in an upscale spa operation.Current State of Arizona Esthetics or Cosmetology License required.Ability to remain calm, organized, and professional in a fast-paced environment.Ability to stand and walk for extended periods and perform the physical requirements of the position, including bending, reaching, and lifting items weighing up to 30 pounds.Demonstrated ability to work collaboratively with peers and Spa Leadership.Strong organizational skills and attention to detail.Ability to provide guidance, training, and support to fellow Estheticians.Provide the highest quality of Esthetics treatments while maintaining professional service standards.Work as part of the Spa therapy team to consistently provide the highest possible standard of treatment, creating a sensory journey that helps guests rest, relax, and regain a sense of balance and harmony.Begin and conclude treatments at the published times, ensuring established treatment protocols and procedures are followed consistently.Ensure all equipment, linens, products, and supplies are properly stocked and maintained in treatment rooms on a daily basis.Monitor treatment room inventory levels to ensure proper preparation for scheduled services.Ensure all guests depart with a completed home-care prescription or product recommendation following each service.Consistently strive to meet established daily, weekly, and monthly retail sales goals.Ensure professional products and supplies are used in accordance with established par levels to minimize product waste.Set up and maintain treatment rooms according to established procedures, including the timely and proper disposal of used linens.Confidently communicate product features, benefits, and service recommendations to guests.Maintain cleanliness, sanitation, and safety standards throughout all treatment areas.Follow all Omni Hotels & Resorts policies, procedures, and guest service standards.In addition to fulfilling all responsibilities outlined above, the Lead Esthetician serves as a resource and support for the Esthetics team, promoting operational consistency, team engagement, and exceptional service standards.Team Engagement & CommunicationCoordinate and facilitate an Esthetics team All Together Get Together (ATGT) every other month.Encourage open communication, collaboration, and continued education among team members.Serve as an approachable resource for fellow Estheticians, providing guidance and answering questions related to treatments, products, protocols, and daily operations.Communicate departmental concerns, questions, and opportunities for improvement to Spa Leadership as appropriate.Dispensary Organization & Supply ManagementMaintain an organized, clean, and properly stocked Esthetics dispensary.Ensure professional products and supplies are stored appropriately and readily available for daily operations.Monitor departmental inventory levels and identify upcoming supply needs.Prepare and submit monthly departmental supply orders to Spa Leadership for review and approval.Support responsible product usage and inventory management to minimize unnecessary waste.Treatment Room & Equipment StandardsConduct routine inspections of Esthetics treatment rooms and equipment according to a consistent schedule.Ensure treatment rooms are maintained in accordance with established cleanliness, organization, safety, and operational standards.Identify equipment concerns, maintenance needs, or supply deficiencies and communicate findings to Spa Leadership.Assist in maintaining consistency across all Esthetics treatment rooms.New Hire Training & DevelopmentAssist with the onboarding and training of newly hired Estheticians.Provide instruction and guidance regarding Joya Spa treatment protocols, professional products, equipment, and service standards.Support new team members in developing familiarity and confidence with established procedures and guest experience expectations.Communicate training progress and opportunities for additional development to Spa Leadership.Special Projects & Departmental SupportAssist with special projects, departmental initiatives, and assignments as directed by Spa Leadership.Support the implementation of new treatments, products, protocols, and operational procedures as needed.Collaborate with Spa Leadership to maintain consistency and excellence throughout the Esthetics department.Lead Esthetician responsibilities will be performed during designated administrative hours, as determined by Spa Leadership and operational needs.Administrative hours may be scheduled during periods of lower treatment demand or require adjustments to the Lead Esthetician's regular working schedule to accommodate departmental responsibilities.These adjustments may include alternate start times, scheduled training periods, departmental meetings, or designated administrative blocks.The Lead Esthetician is expected to maintain scheduling flexibility while prioritizing guest services, treatment responsibilities, and departmental needs.Administrative time will be scheduled and approved by Spa Leadership.The Lead Esthetician is a working, non-management position designed to support the Esthetics team and Spa Leadership.The position provides operational support, peer guidance, training assistance, and departmental organization.The Lead Esthetician does not possess supervisory authority and is not responsible for disciplinary actions, performance evaluations, personnel decisions, or independent management of associates.Personnel matters and management decisions remain the responsibility of Spa Leadership.Self-motivated with a strong commitment to professional excellence.Maintain a professional appearance at all times.Possess a current State of Arizona Esthetics or Cosmetology License.Minimum of one year of experience in skincare, makeup application, waxing, and facial treatments.Proven sales and product recommendation experience.Strong team player with a collaborative approach.Responsible, dependable, and accountable.Demonstrate high personal standards, professionalism, and integrity.Excellent guest service skills and attention to detail.Ability and willingness to maintain and develop technical skills through ongoing training and education.Effective verbal and written communication skills.Flexible, cooperative, and adaptable to operational needs.Strong organizational and time-management skills.Ability to support and guide fellow associates while maintaining positive professional relationships.The position may require:Sitting for administrative tasks and computer use.Repetitive hand, wrist, and finger movements associated with performing Esthetics treatments.Standing and walking for extended periods.Bending, reaching, and squatting to access treatment supplies and equipment.Lifting and moving products, supplies, and equipment within established safety guidelines.Maintaining appropriate posture and positioning while performing facial and skincare treatments.Lifting