(NAVY GATEWAY INNS & SUITES NORFOLK) HOUSEKEEPING LEAD

Title: (NAVY GATEWAY INNS & SUITES NORFOLK) HOUSEKEEPING LEAD Location: United States-Virginia-Norfolk Job Number: 260001YM Job Summary: Serves as a working leader at a Navy Gateway Inn and Suites and or Navy Lodge property responsible for leading and inspecting work of team members in performing housekeeping duties ensuring program standards are met. Regularly performs the full range and scope of housekeeping services the same as a Housekeeping Attendant including but not limited to cleaning guest rooms public spaces storage areas laundry rooms exterior space etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities: As working leader is responsible for overseeing and passing on to Housekeeping Attendants information instructions received from the supervisor manager. Assists in the training of new associates answers questions regarding changes to policies procedures and pertinent directives. Ensures work schedules are adhered to keeps supervisor apprised of work status assignments and advises concerning problem areas. Trains and demonstrates proper work methods and procedures for all personnel. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Ensures required cleaning materials and linen are available. Works along with and accomplishes work of the same kind and level as that performed by the associates led. Maintains information on housekeeping work performed by room number of occupants departure and arrival dates etc. Maintains continuity in the absence of immediate supervisor. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Conducts daily inspections of rooms housekeeping carts common areas laundry facilities and maintains written documentation of these inspections. Ensures privacy and security of guests are maintained at all times. Responsible for the security of all items in the storeroom and or assigned storage areas. Determines and places orders for cleaning supplies in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained stored and accounted for. Issues amenities supplies and linen to the Housekeeping Attendants and performs a monthly quarterly inventory as required. Handles guest and or staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult and or unusual situations to the supervisor for resolution. Regularly performs the full range and scope of housekeeping services including but not limited to cleaning guest rooms public spaces storage areas laundry rooms exterior space etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assists with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group NHG protocols during daily service activity. Performs and inspects laundry operations at the facility. Required to possess a valid state driver s license to travel to other lodging facilities as required within the normal scope of duties. May be called upon to maintain operations during inclement weather and other emergencies for short period of time in the absence of immediate supervisor. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned Qualifications: No experience required Preferences High School graduate or equivalent preferred 6 months housekeeping experience Leadership and or training experience