Front Desk Team Lead - Pet Specialist

Job Description

Job Description

petbar® is expanding!

Join our dynamic team as a Front Desk Team Lead - Pet Specialist, where your passion for animals and exceptional customer service skills will shine! In this energetic role, you will lead our front desk operations, ensuring every pet and pet parent receives a warm, professional, and engaging experience. As you assist pet parents to understand the benefits of regular pet care; convert guests into members; and maximize the positive impact of in-location services, you're a critical part of helping pets feel their best. At petbar boutiques you’ll find a culture of care that inspires you to be your best, building excellent customer experiences from the inside out.

What We’ll Accomplish Together:

As a front desk team member your responsibilities revolve around providing excellent services to members and guests. These include:

• Greeting pet parents upon arrival.
• Answering phone calls and texts in a friendly and timely manner.
• Setting appointments and checking in members and guests and out for appointments and taking payments.
• Promoting the Bath & Brush Memberships
• Keeping management apprised of member concerns and following policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Upholding the petbar brand’s core values of optimism, gratitude, excellence, consistency and empathy.
• Staying updated on retail products and promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
• Interact and lead bathers on daily tasks.
• Assisting self wash guests with bathing instructions.
• Keeping the front desk area, lobby and self service wash area clean and sanitized and prep tubs and rooms for next guest as well as deep clean at end of shift.
• Laundering of towels throughout the day.
• Assisting bathers with washing dogs as needed.
• Assuring pets safety and happiness.
• Perform quality assurance checks prior to presenting pets to their pet parents.
• Work independently as front desk lead.

REQUIREMENTS

• Must perform well in a high-energy, fast-paced environment and work well individually and in a team environment.
• Must be able to multi task and manage time with or without supervision.
• Smiling face! Attitude is most important in this role.
• Passion for animals!
• Confident handing dogs and cats of all sizes and temperament.
• Superior customer service skills (prompt, courteous, professional).
• Professional and neat appearance in compliance with dress code.
• Must feel comfortable working in a loud environment.
• Reliable transportation.
• Willing to work Saturdays.
• Ability to stand for 8+ hour shifts as well as lift up to 50 pounds
• Must be able to comfortable using and learning computer/ipad software.
• Ability to work 9-6PM or 10-6PM Shifts.

Hours worked per week are based on business volume and demand; Saturday and some holiday availability is a must. We are open Monday-Friday 9AM-6PM and Saturday 10AM-6PM with possibility of some Sundays.

Join us if you're passionate about pets and eager to lead a lively team dedicated to providing exceptional pet experiences!