Customer Service Representative

Customer Service Representative (Springfield or Branson Locations) $15-$18 per hour plus performance-based bonuses Are you a decisive, high-energy professional who thrives in a fast-paced environment? At Aire Serv , Mr. Rooter and Dryer Vent Wizard , we don’t just need a "Customer Service Rep” we need a true Customer Experience Champion . Someone who understands that customer experience is not just a title but a process that defines the company - to - customer relationship. If you are an assertive problem-solver who loves to "own" the day and can turn a customer’s concerns into 5-star solutions, you belong here. Why You’ll Want to Join Our Team Organization & Trust: We value our team members and don't micromanage. We do provide feedback and coaching to ensure we give you the tools, training and the ability to manage your customer relationship. High-Pace Environment: Your day will move fast. You’ll handle customer calls, coordinate with office and field teams, all while making a difference in our customers’ lives. Performance-Based Rewards: $15–$18 per hour plus bonuses tied to your ability to resolve customer issues and earn new business. Modern Tools: Work with top-tier systems like ServiceTitan to ensure 100% accuracy and world-class documentation. Your Responsibilities Command of our calls: As part of the team, you handle simple to complex customer calls that require sound judgment, active listening, and empathetic, responses. Solve the "Unsolvable": Our customers contact us at time of need and rely on our ability to respond quickly and with solutions to ease their burden. Drive Revenue & Retention: Use your influential skills to perform outbound engagement for renewals, estimate follow up and scheduling of visits. Maintain Process & Data Integrity: Ensure 100% of calls and customer information are documented accurately in ServiceTitan, maintaining strict compliance with company standards. How We’ll Measure & Support Your Success Resolution Rate: Achieve first-contact resolution on 90% of calls. Mitigating Cancelations : Work with customers wanting to cancel scheduled work. Customer Satisfaction: Maintain a high Net Promoter Score (NPS) by delivering "world-class" service. Process & Data Accuracy: 100% accurate documentation and processing. Job Requirements: Administrative experience preferred Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude and likes to laugh! Team player who can also work independently General computer knowledge, including Microsoft Office products Typing skills are a must Available to work alternating weekly schedules, including some weekends and overtime. #J-18808-Ljbffr LYNN AIR CONDITIONING COMPANY INC D