Device Support Specialist - Scranton, PA

Oncology Support Specialist Scranton, PA

At Novocure, every role contributes to extending the lives of people living with cancer. As our new Device Support Specialist (DSS) you'll play a key part in this mission. This role plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care.

Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:

• Educate patients on TTFields therapy and initiating treatment
• Provide ongoing enhanced training sessions for patients and caregivers
• Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
• Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
• To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
• Demonstrate empathy and understanding when interacting with patients and their caregivers
• Follow established timelines and guidelines for patient interactions, ensuring consistency and quality of care

Minimum Requirement: Bachelor's degree with 1 to 2 years' relevant professional experience High School or Associate's degree with 3+ years' relevant professional experience Experience working with patients in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred Strong emotional intelligence and situational awareness Must possess a valid driver's license Ability to dedicate approximately 60% of time to travel each week Primary residence must be within assigned territory These additional qualifications are preferred: Medical device or other patient support experience is a plus Must be very personable with good communication and organizational skills Positive, energetic and service-oriented disposition Ability to work in a fast paced organization with minimum supervision, good judgment and sound decision making skills

This pay range which Novocure expects to pay for this role at the time of this posting is $63k - $66k/yr. This position is also be eligible for an quarterly bonus, company vehicle, and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.