Dispatch Supervisor
Eanes Heating, Air Conditioning, Plumbing, and Electrical
Position Summary Directly supervise and coordinate the activities of customer service dispatch. Essential Functions To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Train or instruct employees in job duties or company policies. Implement departmental policies, procedures, and standards in conjunction with management. Establish and maintain customer files and storage, as necessary. Respond to customer concern inquiries in a timely manner. Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. Monitor employees' work levels and review work performance. A minimum of two years office/customer service experience. A professional appearance. Excellent interpersonal skills with the ability to interact with all types of customers. Strong customer service attitude. Able to plan and schedule work rather than just react. Able to “think on your feet” to provide customers with needed information for their specific installation or repair. Ability to work as part of a team. Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling/dispatch software. Other duties as assigned. Competency Statements Communication, Written – Ability to communicate in writing clearly and concisely. Analytical Skills – Ability to use thinking and reasoning to solve a problem. Communication, Oral – Ability to communicate effectively with others using the spoken word. Time Management – Ability to utilize the available time to organize and complete work within given deadlines. Responsible – Ability to be held accountable or answerable for one's conduct. Reliability – The trait of being dependable and trustworthy. Organized – Possessing the trait of being organized or following a systematic method of performing a task. Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal – The trait of feeling a duty to the employer. Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace. Project Management – Ability to organize and direct a project to completion. Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards. Interpersonal – Ability to get along well with a variety of personalities and individuals. #J-18808-Ljbffr
- ...to a disability, contact this employer to ask for an accommodation or an alternative application process. Eastern Airlines - Dispatch Supervisor - Greensboro, NC Overview At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was...SuggestedFull timeWork at officeShift workAfternoon shift
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- General Purpose Provide work direction and supervision to production employees within the guidelines of standard work rules, union contract provisions (if applicable), and employment policies. Monitor all stages of the production process and ensure accurate processing...SuggestedContract workWork at officeMonday to FridayShift workAfternoon shift
$55k - $70k
...materials or manufacturing products in the industrial organization by performing the following duties personally or through subordinate supervisors.A. Duties and Responsibilities: 1. Responsible for production, quality, safety, and customer satisfaction.2. Assess and assist in...- ...Eanes Heating, Air Conditioning, Plumbing, and Electrical is seeking a Dispatch Service Supervisor to directly supervise and coordinate the activities of customer service dispatch. This role requires strong leadership and communication skills, with a focus on customer...Work at office
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$30 - $34 per hour
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$55k - $65k
Lee Hecht Harrison Nederland B.V. is seeking an experienced Accounts Payable Specialist in Kernersville, NC, to support a high-volume accounting team. The role requires 3+ years of AP experience, preferably in manufacturing, and entails processing invoices, managing vendor...- The Home Depot is seeking a Senior Producer in High Point, NC to lead and manage projects related to photography, video, and CGI production. In this role, you will facilitate communication between the creative team and studio, ensuring project objectives are met. Applicants...Work at office
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