Restaurant General Manager

Restaurant General Manager Reports to: Area Coach Responsibilities Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws. Manages staffing levels, recruits talent, and develops internal candidates for management positions. Treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality. Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements. Analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth. Ensures all cash handling procedures are followed within the store. Considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals. Demonstrates self‑awareness, motivates others, and fosters a supportive environment for team members. Plans and executes shift operations efficiently, emphasizing cost control and teamwork. Leads with empathy and fairness, identifying and developing talent for future roles. Coordinates restaurant operations, including staffing, inventory management, and administrative duties. Focuses on continuous improvement, reviews practices, and resolves guest concerns promptly. Interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery. Understands the impact of job responsibilities on guests, team, and restaurant operations. Ensures adherence to brand standards for service, food quality, and safety. Motivates and trains team members, ensuring compliance with safety and quality standards while maintaining a safe environment. Other duties as assigned. Qualifications Must be at least 18 years of age. High school diploma or equivalent restaurant management experience. Communication in English is required; Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills. Previous experience as an Assistant Manager/General Manager in a customer service environment with P&L experience. Strong leadership skills, including leading by example and remaining calm and professional in challenging situations. Ability to handle confidential information with discretion. Willingness to learn all areas of restaurant operations & work multiple stations. Knowledge of Food & Beverage performance metrics, product specifications, and management systems. Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of food handling and food safety procedures. Positive attitude and a genuine desire to make others happy and serve one another. Ability to treat others with respect and care. Strong communication skills, including verbal communication in Spanish and/or English. Self‑motivated and action‑oriented. Willing to admit mistakes, take accountability, and fix issues. Prompt and regular attendance on assigned shifts; dependable and reliable. Reliable transportation to work and company events/meetings. Availability to work a variety of days/times including weekends, evenings, and holidays. Must be able to work a minimum of 50 hours per week. Physical requirements: lift, move, carry, and stack cartons up to 50 pounds; stand for long periods; frequently squat or stoop; reach overhead and under; perform bending, wiping, sweeping, mopping; exposure to fluctuating temperatures; hazards include slips, trips, burns, cuts, abrasions, falls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Benefits Competitive salary and bonus program. 401(k) with company match. Medical, dental, vision insurance. Paid time off. Ongoing career and leadership development. Scholarship opportunities. People‑first culture. Authentic, values‑based leadership. Job Details Title: Restaurant General Manager Location: 21 Salem Turnpike, Norwich, CT 06360, USA Salary: $48,000.00 - $68,000.00 per year Employment type: Full‑time and Part‑time Job ID: BKC-00510 #J-18808-Ljbffr