Temporary Customer Service Specialist

Temporary Customer Service Specialist – Open Enrollment- Benefits Your Responsibilities Lockton is hiring Temporary Customer Service Specialists to support our 2026 Annual Enrollment season! As part of Lockton’s BCInsourcing team, you’ll have the opportunity to make a meaningful impact by helping employees across the country understand their benefit options and make informed decisions during their company’s annual enrollment period. Licensed and non-licensed opportunities are available. Compensation Licensed Life & Health Insurance Professionals: $22.00–$24.00 per hour Non-Licensed Professionals with Benefits or Customer Service Experience: $18.00–$21.00 per hour What You’ll Do After completing paid training, you will conduct individualized benefits review sessions by phone and provide employees with clear, knowledgeable support throughout their open enrollment process. Responsibilities include: Helping employees understand their available benefit options Conducting individualized benefits review sessions by phone Answering questions and providing accurate information Guiding employees through the enrollment process Using multiple computer systems and communication platforms to document and support each interaction Providing a professional, positive customer experience What We Offer Paid training – Training is provided in person at our Overland Park, Kansas office or remotely for eligible non-local hires. Competitive hourly pay – Temporary W-2 position with weekly pay. Consistent schedule – Monday through Friday with no weekend requirements. Company-provided equipment – Equipment needed to perform the role will be provided. Supportive team environment – Join an experienced team dedicated to helping employees successfully navigate their benefits. Bonus opportunities Retention Bonus: $100–$200 VISA Gift Card (for meeting end-of-assignment expectations) Referral Bonus: $100 VISA Gift Card for each hired referral Assignment Details Assignment Period: October–November 2026 Hours: 40 hours per week Schedule: Monday–Friday Shift Window: Shifts will be scheduled between 7:00 a.m. and 7:00 p.m. Central Time Location: Overland Park, Kansas or Remote Travel: No travel required Full-time attendance and commitment are required for the duration of the assignment. Attendance is essential during both training and the enrollment period. Qualifications We are looking for individuals who are: Customer-focused and committed to providing a positive employee experience Clear, confident, and professional communicators Comfortable communicating with customers by phone for extended periods Highly proficient with computers, keyboards, headsets, and multiple technology platforms Comfortable navigating computers, Google platforms, and other communication tools Professional, dependable, and solution-oriented Able to learn new systems and processes quickly Available to work 40 hours per week for the entire assignment Candidates may be asked to complete computer, keyboarding, and communication assessments as part of the interview process. Work-Location Requirements Alabama Arizona Arkansas Colorado Connecticut Delaware District of Columbia Florida Georgia Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska New Hampshire New Jersey North Carolina Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin Wyoming About Lockton Lockton is the world’s largest privately held, independent insurance brokerage. Through our people, expertise, and innovative solutions, we help clients protect what matters most and navigate an increasingly complex risk and benefits landscape. As part of Lockton, BCInsourcing provides benefits communication and administrative services that help organizations connect their employees with the benefits and resources available to them. #J-18808-Ljbffr Lockton