Deduction Assistant

Job Description

Job Description

We are looking for a detail-oriented Deduction Assistant to support accounts receivable operations in Plymouth, Wisconsin. This Long-term Contract position focuses on gathering and organizing customer deduction documentation, validating records, and helping ensure claims are properly supported for internal review. The ideal candidate is comfortable navigating multiple portals and systems, works accurately under deadlines, and collaborates effectively with cross-functional teams.

Responsibilities:
• Retrieve deduction-related backup from customer portals, carrier sites, and internal resources, including delivery confirmations, bills of lading, invoices, receiving records, freight paperwork, and claim details.
• Upload, classify, and link documents within the deduction tracking system so files are easy to review and audit.
• Examine deduction cases to confirm required support is complete, accurate, and available for analyst evaluation.
• Validate and resolve eligible lumper fee deductions by checking documentation and applying company guidelines and customer terms.
• Investigate missing, incomplete, or unclear backup by using transportation platforms, customer websites, and internal databases.
• Maintain well-organized electronic files in accordance with recordkeeping expectations and documentation standards.
• Manage assigned deduction queues, balancing priorities to keep pace with service levels and processing timelines.
• Partner with Customer Service, Transportation, Logistics, Sales, and Accounts Receivable teams to collect information and resolve documentation gaps.
• Flag recurring deduction issues, unusual patterns, or discrepancies and escalate concerns when further review is needed.
• Provide administrative and reporting support to deduction analysts and leadership while handling sensitive customer and financial information appropriately.• At least 1 year of experience in accounts receivable, deduction processing, billing support, or a related finance function.
• Working knowledge of accounts receivable activities such as cash applications, billing functions, cash activity review, or commercial collections.
• Ability to research information across multiple portals, databases, and web-based systems with strong attention to detail.
• Proficiency with Microsoft Office, especially for organizing records, tracking work, and supporting reporting needs.
• Clear written and verbal communication skills with the ability to work effectively across internal departments.
• Strong organizational skills and the ability to manage multiple priorities while meeting deadlines.
• Customer service mindset with sound judgment when handling sensitive financial and account documentation.