Supply Chain/Logistics - Operations Lead

Job Description

Job Description

Supply Chain/Logistics Lead - Operations

Direct Hire

Pay: $62K - $73K annually

Hours: Monday - Friday, 7:30 AM - 4:30 PM or 8:00 AM - 5:00 PM

The Operations Lead is responsible for overseeing end-to-end operational activities across multiple departments, ensuring efficient coordination between accounting, sales, customer service, supply chain, logistics, and third-party partners. This role ensures accurate inventory management, timely order fulfillment, regulatory compliance, and alignment between production planning and sales demand while leading and developing the operations team.

Minimum Qualifications:

• Minimum Associate’s degree in Operations Management, Supply Chain, Business, or manufacturing related field (preferred)
• 2+ years of hands-on experience in a manufacturing environment.
• Strong cross-functional communication
• Experience with manufacturing, import/export, customs compliance, and logistics coordination.
• Strong problem-solving, organizational, and analytical skills.
• Proficiency in ERP systems and Microsoft Office (Excel required).

Responsibilities:

Supply Chain & Logistics Management

• Work closely with the Supply Chain team to manage finished goods and demand planning.
• Oversee import and outbound logistics, ensuring timely shipment of goods.
• Manage relationships with carriers, freight forwarders, customs brokers, and 3rd-party logistics providers (3PLs).
• Ensure compliance with customs regulations, import/export documentation, and trade requirements.

Cross-Department Coordination

• Act as the primary operational liaison between Accounting, Sales, Customer Service, Supply Chain, and Production Planning teams.
• Collaborate with Accounting on invoicing accuracy, cost control, inventory valuation, and reconciliation.
• Partner with Sales and Customer Service to support order execution, delivery commitments, and customer satisfaction.
• Communicate with the Production Planner to align sales orders with production capacity and delivery timelines.

Inventory & Warehouse Operations

• Oversee inventory control and accuracy, including cycle counts and full physical inventory counts towards year end.

Order Fulfillment & Execution

• Oversee the full sales order lifecycle, from order receipt through shipment and delivery.
• Monitor order status, resolve fulfillment issues, and proactively address delays or discrepancies.
• Ensure coordination between warehouse, logistics, and customer teams to meet delivery commitments.

Warranty & After-Sales Support

• Manage operational processes related to warranty claims
• Coordinate with customer service, and accounting, to ensure timely resolution and documentation are filed.

Team Leadership & Management

• Lead, train, and develop the operations team, setting clear goals and performance expectations.
• Establish standard operating procedures (SOPs) to improve efficiency and consistency.
• Foster a culture of accountability, collaboration, and continuous improvement.

Performance & Process Improvement

• Track and analyze key operational KPIs related to inventory accuracy, order fulfillment, logistics costs, and service levels.
• Identify process gaps and implement improvements across departments.
• Support system enhancements (ERP) to improve operational visibility and efficiency.

Benefits:

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• Opportunities for career growth

Preferred Qualifications:

• Fluent in Mandarin