People Experience Specialist

Learning Specialist

At Copa Health, we are committed to people first, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

We prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you'll receive:

• Competitive salary and comprehensive benefits package
• Personalized health coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and vision coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness program, including access to mental health resources
• Tuition reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable medical, dental, and vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee assistance program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

We're seeking full-time collaborative, friendly, and enthusiastic Learning Specialist. The Learning Specialist will partner with new hires, hiring managers, and the People First team to deliver an engaging and seamless new hire experience that supports employee satisfaction, retention, and organizational success. This position coordinates all aspects of new hire orientation, facilitates initial and renewal trainings, monitors required training compliance, and serves as a key resource throughout an employee's first year of employment and beyond.

Key responsibilities include:

• Coordinate and facilitate all aspects of new employee orientation, ensuring a welcoming, engaging, and consistent experience for all new hires.
• Partner with talent acquisition, hiring managers, and internal departments to develop comprehensive onboarding plans prior to each employee's start date.
• Serve as a primary point of contact for new hires throughout their new hire journey.
• Facilitate new employee orientation (NEO) and a variety of instructor-led training programs, including CPR/First Aid, crisis prevention, clinical support, regulatory, compliance, and other organizational trainings as assigned. Ensure training is delivered in accordance with organizational standards while fostering an engaging learning environment that supports knowledge retention and employee success. Coordinate training schedules and maintain the organizational training calendar to ensure timely enrollment and completion of required training.
• Prepare training materials, classroom logistics, attendance documentation, and evaluations for instructor-led and virtual learning sessions.
• Administer the learning management system (LMS), including employee assignments, reporting, data maintenance, and training records.
• Collaborate with operational leaders, learning & development, talent acquisition, and people first to continuously improve onboarding, orientation, and training processes.

Qualifications:

• High school diploma required. Bachelors in a related field (human resources, organizational development, education, psychology, counseling, behavioral health) highly preferred.
• At least three (3) years of demonstrated experience in a training/human resources role.
• Preferred: experience in the healthcare/human services field.

Computer skills:

• Proficient in Microsoft Office 365 applications including Outlook, Excel, Word, Teams, and PowerPoint.
• Experience utilizing human capital management (HCM), learning management systems (LMS), applicant tracking, and onboarding platforms.
• Experience with collaboration and document management systems such as SharePoint or comparable platforms.
• Ability to quickly learn and adapt to new HR technologies and software applications.
• Experience with reporting and data management within HR systems is preferred.

Copa Health is an equal opportunity employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-employment criminal background and drug testing required. EOE. Sign on and retention incentives are subject to change.