Account Manager

Benefits:

Bonus based on performance

Company car

Competitive salary

Training & development

Commercial Landscape Account Manager

U.S. Lawns – Grand Prairie, Texas Full-Time | Monday–Friday Base Salary: $60,000–$75,000, based on experience, plus aggressive commission

Build relationships. Improve properties. Grow accounts.

U.S. Lawns is seeking an organized, proactive, and dependable Commercial Landscape Account Manager to oversee a portfolio of commercial properties throughout the Dallas–Fort Worth area.

This is a field-based, client-facing leadership position. You will serve as the primary point of contact for your assigned clients, regularly inspect their properties, resolve service concerns, identify improvement opportunities, and ensure our work consistently meets expectations.

You will work closely with our Operations Manager, Crew Leaders, and other Account Managers while maintaining clear ownership of your clients and properties.

You May Be a Great Fit If…

You notice details others overlook and take pride in well-maintained properties.

You build trust by communicating clearly, following through, and doing what you say you will do.

You are comfortable meeting with property managers and addressing concerns professionally.

You can identify a problem, develop a practical solution, and take ownership of getting it resolved.

You enjoy spending much of your day in the field rather than sitting behind a desk.

You can manage inspections, proposals, client requests, and follow-ups without being constantly reminded.

You are comfortable balancing customer service with the responsibility to grow your accounts.

You work well within established systems and believe documentation and accountability matter.

You are willing to pitch in when appropriate while understanding that your primary responsibility is managing clients and properties.

What You Will Own

Client Relationships

Serve as the primary day-to-day contact for an assigned portfolio of commercial landscape clients.

Conduct regular property walks, client meetings, and service follow-ups.

Communicate proactively instead of waiting for clients to report problems.

Respond to client questions, requests, and routine concerns promptly and professionally.

Identify at-risk relationships and work with leadership to develop corrective action plans.

Build long-term relationships that support client satisfaction and retention.

Property Quality

Routinely inspect properties for workmanship, appearance, safety concerns, and opportunities for improvement.

Complete required site audits, including photographs, findings, and follow-up items.

Communicate property-specific expectations directly to Crew Leaders.

Verify that identified deficiencies are corrected and properly documented.

Help crews understand each client’s priorities and the standards expected at each property.

Enhancements and Account Growth

Identify opportunities for landscape improvements, seasonal color, irrigation repairs, tree work, drainage solutions, and other enhancement services.

Develop accurate scopes of work, pricing, recommendations, and client proposals.

Present proposed improvements clearly and professionally.

Maintain consistent follow-up on pending and submitted proposals.

Coordinate approved work with the Operations Manager and confirm the completed result meets the agreed scope.

Work toward established proposal and closed-enhancement goals.

Issue Resolution and Coordination

Take ownership of routine client and property issues through completion.

Work collaboratively with other Account Managers and Crew Leaders to develop practical solutions.

Escalate significant client risks, scheduling changes, budget concerns, and cross-department issues to the Operations Manager.

Assist with new property start-ups by documenting expectations and communicating the scope to the production team.

Maintain clear communication between clients, field teams, and branch leadership.

Documentation and Accountability

Maintain accurate client notes, site audits, photographs, proposals, and follow-up activities in the company CRM.

Keep proposal and property-action trackers current.

Participate in weekly Account Manager and branch leadership meetings.

Provide visibility into client concerns, property needs, proposal status, and unresolved issues.

Manage assigned responsibilities according to established deadlines and performance expectations.

How Success Will Be Measured

Performance in this position will be evaluated through measurable results, including:

Client retention and relationship quality

Completion and quality of required site audits

Response time and resolution of client concerns

Property appearance and service consistency

Proposal volume, accuracy, and follow-through

Closed enhancement sales

Quality and timeliness of CRM documentation

Communication and cooperation with Crew Leaders and branch leadership

Ability to resolve routine matters without unnecessary escalation

Required Qualifications

Experience in commercial landscaping, property management, construction, facilities services, or another field-based service industry

Demonstrated customer service, leadership, or account-management experience

Strong verbal and written communication skills

Excellent organization and follow-through

Ability to manage multiple properties, priorities, and deadlines

Professional judgment and problem-solving ability

Comfortable using mobile applications, email, photographs, CRM platforms, and other business software

Valid driver’s license and an insurable driving record

Ability to work outdoors throughout the year in North Texas conditions

Ability to walk commercial properties for extended periods and occasionally lift or move up to 50 pounds, with or without reasonable accommodation

Preferred Qualifications

Commercial landscape maintenance or enhancement experience

A degree in horticulture, landscape management, turfgrass management, plant science, agronomy, or a related field

Working knowledge of North Texas plants, turf, irrigation systems, and common landscape issues

Experience developing scopes of work, estimates, or customer proposals

Experience managing commercial clients or a portfolio of service accounts

Experience using CRM or field-service management software

Compensation and Career Growth

This position offers a base salary of $60,000–$75,000, based on experience and qualifications, plus commission.

The position also provides a defined path toward Senior Account Manager. Advancement is earned through consistently strong client retention, proposal accuracy, landscape and irrigation knowledge, sound judgment, and the ability to mentor other Account Managers.

About U.S. Lawns

U.S. Lawns provides professional commercial landscape maintenance and enhancement services throughout the Dallas–Fort Worth area. We are building a disciplined, accountable branch where team members have clear responsibilities, measurable expectations, and the authority to take ownership of their work.

We value professionalism, communication, reliability, teamwork, and continuous improvement.

To apply, please submit your résumé along with a brief explanation of your experience managing clients, properties, crews, or field-service accounts.

By using this site, you acknowledge that if you are offered employment, your sole and exclusive employer is the local franchised business that hired you, not U.S. Lawns. U.S. Lawns does not participate in any local employment decisions or practices within its franchised businesses. Each franchise is independently owned and operated.