Supervisor, KPWA Pharmacy Mail Order Contact Center

Pharmacy Supervisor

Primary Location Renton, Washington Employee Status: Regular Worker Location: Onsite Schedule Full-time Scheduled Weekly Hours: 40 Shift Day Salary $78700 - $101750 / year Job Number 1454756 Date Posted 11/02/2026

Job Summary: Supervises team to enact patient care and delivery internal and external quality, safety, and emergency policies, standards, and procedures. Driving maintenance that all activities adhere to regulatory rules and regulations, supervising team to assess, resolve, and assure quality outcome measures. Proactively supervises development of drug education and staff development. Organizes team workflow and executions during collaborations with care providers and members. Supervises implementation and execution of complex case-specific drug information. Models development, implementation, and coordination of drug initiatives, formulary drug management activities, and/or KP drug-related trials. Leads utilizations of medications to monitor impact and assure safe, rational, and cost-effective prescribing. Supervises improvements to and coordination of complex pharmaceutical care.

Essential Responsibilities:

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Leads team to carry out implementation and development of drug therapy by: overseeing efforts for proper drug use management across a team; teaching team members how to create moderately complex content regarding utilization of medicine; collaborating with senior health care providers to gather relevant sources on potential changes within the market and upcoming new drugs; collaborating across teams/functions to provide input and oversee standard pharmacotherapeutic drug regimen guidelines and trainings; guiding team to ensure members, patients and/or healthcare providers understand appropriate use, application, and interactions of prescribed medication and provides drug information to relevant healthcare providers; driving application of strategies to ensure achievement of member financial and therapeutic objectives; and evaluating teams reports of member data to assess plan outcomes and carrying out action plans to affect change.
• Oversees drug education and training efforts by: proactively supervising team to provide complex pharmacy and provider education to positively impact patient compliance and prescribing practices.
• Provides pharmaceutical patient care and drug therapy by: managing productive relationships with care providers and members; organizing teams workflow and execution of comprehensive pharmaceutical information e.g., drug therapy, adverse effects, compliance, appropriate use, and handling); leading team to research, organize, identify issues, and/or recommend patient-specific drug therapy plans while evaluating progress of therapy through interviews, physical assessment, patient education and clinical laboratory monitoring, independently; modeling, collecting, analyzing, identifying trends, and/or presenting therapeutic workflow outcomes to health care providers to collaboratively identify drug plan improvements, independently; leading implementation process, evaluating, and reporting utilization, as appropriate, of targeted medications and medication classes, strategizing novel work to assure safe, rational and cost-effective prescribing; supervising the development, implementation, and analyzation process of clinicians or department-level decisions, support, and feedback utilizing tools driving support for the drug use process; and supervising improvements to and coordination of complex pharmaceutical care and optimal utilization of resources to and from hospital, acute, and ambulatory patient-care settings.
• Leads team to monitor services in compliance with state and federal laws, all regulatory bodies, established quality standards and organizational service standards by: supervising adherence to all regulatory rules and regulations (e.g., Drug Enforcement Administration [DEA], State Board of Pharmacy, Health Insurance Portability and Accountability Act [HIPAA]) and relevant internal regional and national policies; ensuring team and self are up to date with policies and procedures and performs in accordance with applicable regulatory requirements and accreditation standards as they relate to the assigned department; encouraging reporting, conducting investigations of, responding to, and resolving escalated member inquiries and concerns from team; and supervising team to collaborate with physicians, other medical professionals, and health plan personnel to assess, resolve, and assure quality and process outcome measures.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Commercial Customer Quality
• Confidentiality
• Cost Optimization
• External Health Care Compliance
• Service Focus
• Stakeholder Management

Minimum Qualifications:

• Bachelors degree in Healthcare Administration Psychology, Pharmacy, Biology, or related field AND minimum four (4) years of experience in Pharmacy or a directly related field OR Minimum seven (7) years of experience in Pharmacy or a directly related field.

Preferred Qualifications:

• Valid Pharmacy Technician license in state where care is provided.
• One (1) year of experience in a leadership role of a large matrixed organization.
• Two (2) years of experience delivering presentations.
• One (1) years of experience consulting in a strategic capacity on highly complex or highly visible projects, programs, or initiatives.
• One (1) year of experience in the management of patient care.