Field Computer Specialist

Jamaica, New York

Full time

R241308

Compensation Range: $5,362.50 to $5,865.60 Monthly

Location:

168-23 Douglas Ave, Jamaica, New York 11433 United States of America

If you are detail-oriented, relish variety and feel at home around all kinds of technology, consider becoming U-Haul Company’s newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to place to maintain equipment and train users. In exchange U-Haul provides excellent perks and benefits as well as a caring company culture.

Computer Support Specialist - Full-time salaried - $64,350/yr starting

This position involves providing support for all technology, electronics, and security matters within 802. It is a hands-on role, not a desk job, and the list of responsibilities provided below is not exhaustive. The position requires a valid driver's license with a clean driving record. A company-provided van, tools, necessary personal electronic devices, and a company-paid mobile phone will be supplied.

This is a salaried position, as the candidate is expected to be on call and available to respond physically, if necessary, seven days a week. The regular work week is typically Monday through Friday, but occasional Saturdays or Sundays may be required, depending on need. The ideal candidate is someone who is very handy, not afraid of heights, and has some experience with:

• Electrical 120v and low voltage wiring, including conduit work

• Windows PCs/tablets and printer installation, troubleshooting, maintenance

• iOS devices including iPhone and iPad troubleshooting

• Networking, including Voip, wiring, router/switch installation

• Burglar alarms systems including wiring & device installation, troubleshooting, etc.

• PTI access control systems, including wiring & device installation, troubleshooting, etc

• Security camera systems, DVR/NVRs, coax and IP, including wiring and camera installation, troubleshooting, and TV wall mounting.

• Door hardware and lock installation, troubleshooting, and maintenance.

I don't expect a candidate to be an expert in all these areas, but more experience is certainly an advantage. Some training will be provided through hands-on work with others in this role and in neighboring areas. Physical and technical support will be available for certain projects and may sometimes include assistance from FMT, MCP, other CSSs, and occasionally, an electrician. However, I expect the hired candidate to be willing and ultimately able to perform all of the duties mentioned and more. While experience and knowledge of U-Haul business and systems is beneficial, it is not required.

U-Haul offers its Field Computer Specialists:

• Full medical coverage, if eligible

• Prescription plans, if eligible

• Dental and vision plans

• Registered Dietitian Program, if eligible

• Gym Reimbursement Program

• Weight Watchers, if eligible

• Virtual doctor visits

• Career stability

• Opportunities for advancement

• Valuable on-the-job training

• Tuition Reimbursement Program

• Free online courses for personal and professional development at U-Haul University®

• Business-travel insurance

• You Matter Employee Assistance Program

• Paid holidays, vacation and sick days, if eligible

• Employee Stock Ownership Plan (ESOP)

• 401(k) savings plan

• Life insurance

• Critical illness/group accident coverage

• 24-hour physician available for kids

• MetLaw Legal Program

• MetLife auto and home insurance

• Mindset App Program

• Discounts on cell phone plans, hotels and more

• LifeLock identity theft protection

• Savvy consumer-wellness programs - from health-care tips to financial wellness

• Dave Ramsey’s SmartDollar Program

• U-Haul Federal Credit Union membership

Field Computer Specialist Primary Responsibilities:

• Maintain maximum uptime for computer systems and associated broadband connectivity.

• Implement and maintain field computer systems for all entities within the assigned area.

• Support and train users as needed.

• Distinguish between user error and problems requiring escalation to other support teams or software vendors.

• Identify and coordinate solutions for security gaps and compliance issues.

• Participate in ongoing continuous U-Haul education through U-Haul University

Field Computer Specialist Minimum Qualifications:

• Experience with technologies such as networking, administration, security-monitoring equipment, storage gates, alarm systems, doors, digital video equipment, printers, computers, VoIP, analog phones, air phones and cash drawers

• Current, valid driver’s license and clean driving record

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.