Quick Lube & Tire Manager

John Jones Auto Group is seeking an experienced, customer-focused Quick Lube & Tire Manager to oversee the daily operations of our Quick Lube & Tire Service Center. This position is responsible for leading the Quick Lane team, maintaining a high level of customer satisfaction, driving service and tire sales, managing workflow, and ensuring efficient and profitable department operations. Responsibilities * Manage the day-to-day operations of the Service department. * Lead, coach, schedule, and develop service advisors and technicians. * Ensure customers receive professional, timely, and friendly service. * Oversee vehicle workflow to maximize productivity and minimize customer wait times. * Monitor repair orders and ensure services are completed accurately and efficiently. * Promote tire sales, maintenance services, and manufacturer-recommended services based on customer needs. * Provide accurate service recommendations and estimates to customers. * Monitor department sales, labor productivity, expenses, and overall profitability. * Establish and track department goals and performance expectations. * Maintain appropriate tire and service-related inventory levels.

• Handle customer questions or concerns and work toward timely, professional resolutions.

Ensure technicians follow established safety procedures and dealership policies. * Maintain a clean, organized, and professional facility.

• Identify opportunities to improve customer retention and repeat business.

Maintain accurate documentation and ensure repair orders are completed properly. * Work collaboratively with dealership leadership and other departments to support overall dealership goals. Qualifications * Previous automotive service, tire, or related management experience preferred. * Strong leadership and team-development skills. * Excellent customer service and communication skills. * Ability to manage multiple priorities in a fast-paced environment. * Strong organizational and problem-solving abilities. * Knowledge of automotive maintenance, tires, and basic vehicle service operations. * Experience managing department performance, productivity, and profitability preferred. * Comfortable working with dealership computer systems and service-related technology. * Valid driver's license and acceptable driving record.