Client Care Specialist

Veterinary Client Care Specialist

Wisconsin Veterinary Referral Center in Waukesha, WI is hiring a full-time Veterinary Client Care Specialist to join our Client Care team on third shift.

Schedule and Compensation:

• 3rd shift, 9pm-7am, 2-3 weekdays per week + every other weekend
• Schedule will include a rotation of the holidays (4 holidays/yr. required)
• $17-20/hr depending on experience
• $5/hr for 3rd shift differential

Qualifications:

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others
• Fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Willing and able to provide exceptional customer service
• A motivated and dedicated individual who is self-motivated to provide exceptional service
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Benefits of Working at WVRC:

• Generous benefit packages which include: Employer Paid Benefit Options - Medical - Dental - Vision - HSA & Flexible Spending Plan Options - Short & Long-Term Disability Options
• Paid Time Off (3 weeks upon hire)
• 401k - Retirement Savings Plan
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance
• Onsite Veterinary Social Worker available to employees & clients
• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
• Referral Bonuses
• Being a part of a team of elite professionals who prioritize the needs of their patients

WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other. Our Client Care Specialists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.

Responsibilities of a Client Service Representative:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding WVRC services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Second Shift Client Care Specialist hours - 3pm-12am & will include every other weekend and a holiday rotation

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.