Lead Unified Communications Engineer

Lead Unified Communications Engineer

The Lead Unified Communications Engineer is responsible for designing, modernizing, and optimizing enterprise collaboration, productivity, and AI-enabled workplace platforms across Microsoft 365 and related ecosystems. You will combine deep technical expertise with leadership responsibilities, driving M365 migrations, advancing Copilot/AI capabilities, and helping platform modernization deliver secure, scalable, and high-performing digital workplace solutions.

You will report to an Associate Director of Unified Systems Engineering.

Platform Ownership, Engineering & Modernization

• Lead the design, implementation, and modernization of Unified Communications and Productivity platforms (M365, Teams, SharePoint, OneDrive, Exchange, and related tools).
• Drive migration from legacy and fragmented solutions to modern, cloud-based platforms and standardized architectures.
• Own platform health, performance, and reliability, ensuring alignment with enterprise security, compliance, and operational standards.
• Advance automation, observability, and operational functionality using PowerShell, APIs, and modern engineering practices.

M365 Migration & Transformation Leadership

• Lead complex Microsoft 365 migrations, including tenant-to-tenant, M&A integrations, and enterprise platform transformations.
• Own end-to-end migration delivery: planning, execution, cutover, and stabilization.
• Define and standardize migration patterns, coexistence strategies, and phased modernization approaches.
• Partner with identity, security, networking, and endpoint teams to ensure seamless, secure execution.

AI & Copilot Strategy Enablement

• Support implementation and operationalization of enterprise AI capabilities, including Microsoft Copilot across M365 workloads.
• Integrate AI capabilities into collaboration platforms to enhance productivity, automation, and user experience.
• Establish guardrails, governance, and best practices for responsible AI usage aligned to security and compliance requirements.
• Monitor adoption, usage trends, and value realization of AI capabilities; drive continuous improvement.
• Mentor engineering teams on incorporating AI into platform design, operations, and modernization initiatives.

Productivity Tools Strategy

• Drive adoption and optimization of productivity and collaboration tools to improve business outcomes.
• Define governance, lifecycle management, and usage standards for modern collaboration platforms.
• Align platform capabilities to measurable outcomes (productivity gains, adoption, user experience, operational efficiency).

Technical Leadership & Mentorship

• Be a senior technical leader and escalation point for complex platform and modernization efforts.
• Mentor and develop engineers across M365, automation, and AI-enabled collaboration technologies.
• Influence long-term platform strategy, architecture decisions, and modernization roadmaps.

Stakeholder Engagement

• Act as a key interface with business and IT leadership, communicating risks, impacts, and transformation outcomes.
• Translate technical capabilities (including AI and modernization) into clear business value.
• Drive cross-functional alignment across engineering, security, product, and operations teams.

This role will require up to 10% travel. You should be located within 50 miles of one of our Hub sites. These sites are in Atlanta GA, Boston MA, Charlotte NC, Chicago IL, Dallas TX, Ft. Lauderdale FL, Louisville KY, Nashville TN, New York NY, or Tampa FL.

Required Qualifications

• A Bachelor's degree in computer science or related field
• 8 or more years of Unified Communications experience
• 2 or more years of project leadership experience
• Deep hands-on experience administering Microsoft 365 Tenants (Exchange Online, Teams, SharePoint, and OneDrive).
• Automation and scripting experience (PowerShell, APIs)
• Experience planning, designing, and implementing communications systems
• Willing to travel up to 10%.

Preferred Qualifications

• Experience leading large-scale M365 migrations and modernization efforts (tenant-to-tenant, M&A, or platform transformation).
• Implement and support AI capabilities within productivity platforms (e.g., Microsoft Copilot).
• Demonstrated leadership in engineering delivery, platform transformation, and mentorship.
• Experience across Unified Communications ecosystems
• Background in M365 governance, security, and compliance (Purview, DLP, retention).
• Experience driving enterprise modernization initiatives (cloud adoption, legacy decommissioning, platform consolidation).
• Familiarity with data readiness, information architecture, and content lifecycle strategies supporting AI.
• Cost analysis, and vendor comparison experience
• Certifications related to Unified Communications such as Microsoft 365 Certified: Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR Automate Administration with PowerShell (AZ-040)

Additional Information

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions you may answer via by phone or computer, and you will provide recorded or text message responses to each question. Some of the questions may require longer responses and using a computer vs phone to type responses may work best. You should anticipate this interview to take about 15-20 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Why Humana?

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities

Scheduled Weekly Hours 40

Pay Range $117,600 - $161,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender