Retention Lead

Job Description

Job Description

Description:

Who We Are

Founded in 2013, Alta Pest Control has quickly risen to prominence, earning a spot on the Inc 5000 list and ranking #26 on the PCT Top 100. With 17 locations nationwide we're proud to offer a wide range of services aimed at safeguarding our customers' homes. 

At Alta Pest Control, we believe in more than just getting rid of pests—we’re about creating peace of mind. Our team is driven, innovative, and committed to delivering outstanding service. If you’re looking for a company that values your growth, supports your goals, and keeps things moving forward, you’ve found it.

What You’ll Do

We’re looking for a high-energy retention lead to join our team in our growing inbound customer service center. In this role, your energy and enthusiasm can directly impact your paycheck! We provide the training you need to succeed. 

Pay: $16/hr 

What Your Day Might Look Like

Every day is a little different, but your mission stays the same: deliver quality, exceed expectations, and represent Alta with pride.

• Train new representatives for the Retention Team
• Provide ongoing feedback and coaching to representatives on customer retention
• Take escalated calls to help resolve customer issues from customers wanting to cancel services
• Help your team complete their tasks
• Review save opportunities and performance with team members
• Meet with leadership to provide feedback and methods of improving current systems
• Communicate with department leadership to find customer resolutions 
• Review calls from your downlines to provide feedback and coaching
• Lead mini-camps with weekly focus goals
• Check & respond to emails
• Analyze and evaluate metrics to enhance systems for team members

 

What You’ll Get

• Competitive pay plus incentives (because you’re worth it) including both individual commissions and team and individual bonus opportunities
• 401(k) 
• Paid time off + holidays to recharge
• Medical, dental, and vision insurance
• Ongoing training & support to help you grow
• Room to advance because we love to promote from within

Why You’ll Love It Here

At Alta, we’re more than just a pest control company - we’re a team on a mission: to provide a better experience by becoming better people. That means we invest in our team, support personal and professional growth, and challenge ourselves to improve every day. When you join us, you're not just starting a job - you’re joining a culture built on integrity, teamwork, and continuous improvement. We show up for each other, take pride in what we do, and have fun along the way.

Requirements:

What You Bring to the Table

• Sales background preferred
• Leadership experience preferred
• Full-time availability and commitment
• Long-term interest in growing with Alta — not a stepping stone role
• Genuine passion for helping and serving others
• Strong customer service and or sales mindset
• Strong communication skills
• Reliable, consistent, and shows up ready to lead by example
• Comfortable handling both team support and customer-facing issues
• Positive attitude that sets the tone for the Retention Customer Service Team
• Willingness to take ownership and grow into more responsibility over time

Sound like a fit? We’d love to hear from you! Apply today and let’s start building something great—together.