Machine Process & Field Service Technician

POSITION TITLE: Machine Process & Field Service Technician – Automated Equipment

DEPARTMENT: Machine Service

LOCATION: Willoughby, OH

SCHEDULE: Monday–Friday, 7:00 a.m.–3:30 p.m. (occasional travel ~ 20%)

Position Summary:

Fusion Inc. designs and builds custom, automated brazing and soldering systems that help manufacturers produce high-quality parts more efficiently. In this hands-on technical role you’ll develop processes, debug and refine automated equipment in our facility, then install, train, and support those systems at customer sites. It’s a blend of process development, machine troubleshooting, and field service with real ownership of results. We value practical problem-solving, clear communication, and continuous improvement.

What You’ll Do:

• Develop and optimize heat patterns and automated processes for brazing and soldering applications to meet customer specifications and production rates.
• Test, debug, and refine automated equipment prior to shipment or during installation.
• Conduct machine demonstrations and process validations for customer evaluation and approval.
• Travel to customer facilities (approximately 20% of time, domestic and international) to install equipment, train operators and maintenance personnel, and provide on-site technical support.
• Diagnose, troubleshoot, and repair customer machine issues in the field; provide remote and on-site technical guidance.
• Collaborate with engineering, production, and customers to refine processes and improve equipment performance.
• Document findings, process parameters, and service activities accurately.
• Create clear operating and maintenance manuals for custom automated systems.
• Perform other duties as assigned.

What You Bring:

Required

• Two-year technical degree (or equivalent hands-on experience and training) in electromechanical technology, industrial automation, manufacturing technology, or a related field.
• Strong troubleshooting and problem-solving skills with automated or industrial equipment.
• Ability to read blueprints and working familiarity with CAD drawings and ladder logic/PLC concepts.
• Excellent interpersonal skills with clear verbal and written (technical) communication, comfortable training customers and explaining technical issues.
• Willingness and ability to travel ~20% (national and international); current passport required.
• Ability to work independently.

Physical Demands & Work Environment:

This role involves a mix of shop-floor work (standing, walking, lifting/positioning of components or tools), computer-based functions (technical writing and research), and customer-site visits. Ability to travel, work in industrial environments, and perform hands-on technical tasks is required.

Preferred

• Hands-on experience with brazing, soldering, or heat-process automation.
• Experience installing or servicing automated assembly or process equipment.
• Prior customer-facing technical support or field service background.
• Familiarity with process development, cycle-time optimization, or statistical process concepts.

Why Fusion:

At Fusion, you’ll be part of a collaborative, innovation-driven team where your work directly impacts our operation and customer success. You’ll work on custom automated equipment that solves real manufacturing challenges, develop processes that directly impact customer quality and throughput, and see your work installed and running at customer sites. The role combines shop-floor technical work with field travel and customer interaction—ideal for someone who likes variety and ownership.

What we Offer:

• Medical, Dental, Prescription and Vision Coverage benefits
• Paid Vacation, Sick Days, Holidays, Bereavement, and Jury Duty
• 401(K) with Company Match and Discretionary Profit Sharing
• Company Paid Life and Accidental Death and Dismemberment Insurance
• Company Paid Short- and Long-Term Disability Insurance
• Discretionary Company Bonus programs

Fusion Incorporated is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We are fully committed to the requirements of the Americans with Disabilities Act (ADA) and will make every effort to reasonably accommodate qualified individuals with disabilities.

Normal Work Schedule - M-F, 7:00 am to 3:30 pm
Approximately 20% Travel