Business Analyst - Process Improvement

Job Description

Job Description

Locations :

1. Charlotte, NC, USA
2. Iselin, NJ, US
3. Dallas, TX, USA

Key Responsibilities and Duties

• Participates in meetings with various business stakeholders to help capture requirements and drive the implementation of process improvement initiatives
• Assists with documentation of the various initiatives including problem definition, current state process mapping, key metrics, controls implementation and overall future state recommendations
• Collects data for business diagnostics that helps quantify and prioritize projects along with team feedback and input
• Assists with performing impact analysis and supports process evaluation to identify, analyze, and improve operations and service quality
• Supports the team in ensuring initiatives are within the boundaries of the firm’s operational risk framework
• Assists with creating execution roadmaps with key milestones and helps drive the implementation
• Tracks and monitors initiatives post-implementation with key metrics to assess the new process

Required Skills

 

• Project Management – Building roadmaps, tracking milestones, managing cross-functional initiatives
• Communication – Synthesizing complex information for senior leadership; strong presentation and documentation skills
• Stakeholder Management – Facilitating meetings, gathering requirements across business, ops, and tech teams
• Familiarity with financial services
  

Preferred Skill

 

• Prior experience in change management
• Strong influencing, relationship management, and partnering skills
• Excellent qualitative and quantitative analytical and problem-solving skills
• Ability to deliver under pressure and provide insights in short timeframes
• A team orientation, collaborative, and collegial style
• Ability to handle sensitive and confidential information
• Tools – Excel, PowerPoint/Visio, and project management or BI tools (e.g., Smartsheet, Tableau)

\nCompany Description

Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.
Address:
125 Village Blvd
Forrestal Village, Suite 200
Princeton, NJ 08540

Company Description

Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.\r\nAddress:\r\n125 Village Blvd\r\nForrestal Village, Suite 200\r\nPrinceton, NJ 08540