Program Assistant

Program Assistant

Location: Saint Louis, Missouri

Department: CB Adult Community Services

Employment Type: Full Time

Join our compassionate and collaborative team as a Program Assistant, where you will support the daily operations of a multidisciplinary behavioral health program. This role offers the opportunity to make a meaningful impact by ensuring smooth administrative operations, coordinating client services, and supporting communication between staff, clients, and community partners. If you are organized, detail-oriented, and passionate about helping others, this position provides an excellent opportunity to grow within a mission-driven organization.

In this role, you will assist with intake processes, scheduling, documentation, and front-line communication, helping ensure timely and efficient service delivery. You will also serve as a key point of contact, supporting clients and assisting in de-escalating situations until clinical staff are available.

This position offers:

• Employee Assistance Program 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement Company paid for work-related travel
• Employee Discounts Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture An environment cultivating employee wellbeing, valuing each individual's humanity, and promoting a collaborative workforce
• Additional Perks & Benefits Scroll down to bottom of this post to learn more

Key Responsibilities:

• Coordinate and maintain daily, weekly, and monthly schedules for clients and team operations
• Participate in team staffing meetings and assist with program coordination
• Manage intake and referral processes, ensuring accurate and timely completion of documentation
• Maintain client charts and records in compliance with regulatory and organizational standards
• Record admissions and discharges and assist with data tracking and reporting
• Collect and organize data for program metrics and reporting
• Serve as a point of contact for clients, families, and community partners
• Greet visitors and provide a professional, welcoming environment
• Manage incoming calls, triage requests, and assist with de-escalation when needed
• Facilitate communication between team members, clients, and external resources
• Maintain and monitor phone systems and office equipment
• Order and manage office supplies and coordinate maintenance needs
• Track vehicle usage, mileage, and ensure proper documentation
• Ensure accurate and complete completion of screening and admission paperwork
• Provide administrative support to ensure efficient program operations
• Perform other duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:

• Education and/or experience in human services, healthcare administration, or office support preferred

Additional Qualifications:

• Must have a valid driver's license with an acceptable driving record and current auto insurance
• Strong organizational and time-management skills
• Ability to manage multiple tasks and meet deadlines
• Excellent verbal and written communication skills
• Ability to build rapport with diverse populations
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to maintain confidentiality and handle sensitive information

Physical Requirements:

• Ability to exert up to 10 pounds of force occasionally
• Ability to perform repetitive hand, finger, and arm movements for typing and documentation
• Ability to sit for extended periods with occasional walking or standing
• Ability to meet the physical demands of a sedentary work environment

Position Perks & Benefits:

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.