Customer Service Coordinator

Job Description

Job Description

Customer Service Coordinator

Be the Calm, Capable Solution-Seeker Our Customers Count On

Federal Way, WA | On-Site | Full-Time
Pay Range: $50,000 – $63,000 per year

At Fikes, exceptional customer service means more than answering phones. It means listening carefully, communicating clearly, solving problems, and following through until the customer’s needs have been addressed.

We are looking for a dependable and highly organized Customer Service Coordinator who can confidently manage a busy workload, adapt when priorities change, and keep customers and internal teams informed. This is an active, fast-paced position for someone who takes ownership, pays attention to the details, and genuinely enjoys helping people.

What You’ll Do

• Serve as a primary point of contact for customer questions, scheduling needs, and account updates.
• Manage a high volume of inbound & outbound calls / emails with professionalism, patience, and urgency.
• Coordinate new service requests, schedule changes, follow-up needs, and daily service support.
• Gather complete and accurate information before routing requests to the appropriate team member.
• Help resolve cust. concerns by listening to, identifying the issue, & coordinating an appropriate solution.
• Maintain accurate customer records, service notes, and follow-up details in company systems.
• Communicate closely with customer service, operations, sales, and field service teams.
• Monitor outstanding requests and follow through to ensure commitments are completed.
• Look for opportunities to improve customer experience and strengthen customer relationships.
• Support other administrative and coordination needs as assigned.

You’ll Be Successful in This Role If You

• Communicate clearly, professionally, and confidently by phone and email.
• Stay calm and solutions-focused when customers are frustrated or priorities change.
• Can manage multiple conversations, requests, and deadlines without losing track of the details.
• Take ownership of your work and follow through without needing repeated reminders.
• Ask thoughtful questions and make sure you understand the full situation before taking action.
• Are comfortable learning new systems, processes, and service information.
• Enjoy working closely with others while remaining accountable for your own responsibilities.
• Bring a positive attitude and a willingness to step in wherever support is needed.

Qualifications

• Previous experience in customer service, service coordination, or administrative support is encouraged.
• Experience working in a high-volume phone or service environment is a plus.
• Strong written and verbal communication skills.
• Strong organization, time-management, and solution-seeking abilities.
• Comfortable working with phone systems, email, & MSO365 apps.
• Reliable attendance and consistent punctuality – A MUST.
• Ability to work full-time, on-site at our Federal Way office.

What Fikes Offers

• Hourly pay of $24.04 – $30.29 , based on relevant experience and qualifications.
• Medical, dental, vision, accident, and life insurance options.
• 401(k) retirement plan with company match.
• Holidays recognized; New Year's Day, Memorial Day, July 4th, Labor Day Thanksgiving Day, & Christmas Day!
• PTO accrues from day 1 for every 40 hours worked with ability to accrue up to 120 hours your 1st year!
• Career development and advancement opportunities.
• A stable, growing company with a team-oriented working environment.

Why Fikes?
Fikes is a growing company built around responsiveness, accountability, and attention to detail. Our team works hard, supports one another, and takes pride in providing customers with dependable service. If you enjoy solving problems, helping people, and keeping a busy operation organized, we would like to meet you.

Ready to take ownership of the customer experience? Apply today.
Fikes is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.

We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.

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