After-Sales Project Manager

Company Description eFACTOR3 is a leading North American provider of advanced recycling and material processing equipment and integrated systems. Partnering with established European equipment manufacturers, we deliver innovative solutions for the recycling, waste processing, plastics, construction and demolition, and industrial material recovery industries.

Our projects range from individual capital equipment installations to complex, multimillion-dollar recycling and material processing systems incorporating shredding, screening, separation, conveying, optical sorting, and baling technologies.

Role Description The Director of After-Sales Project Management will oversee complex recycling and material processing system projects from contract award through engineering coordination, procurement, equipment delivery, installation, commissioning, customer acceptance, and final project closeout.

This hands-on leadership role requires independent management of multidisciplinary capital equipment projects involving international OEMs, domestic contractors, engineers, and customers.

Beyond managing individual projects, this individual will establish and lead a structured, scalable after-sales project management department. This role will focus exclusively on post-sale project execution.

Reporting directly to the Executive Vice President, the Director will work closely with the company's President and Vice President of Operations to ensure projects are executed safely, on schedule, within budget, and in accordance with contractual and technical requirements.

Key Responsibilities

1. Establish and Lead the After-Sales Project Management Department

• Design, implement, and manage a formal after-sales project management framework.
• Establish standardized procedures for project initiation following contract award, planning, execution, monitoring, commissioning, and closeout.
• Create standardized project schedules, milestone trackers, risk registers, change-order procedures, and project reporting dashboards.
• Implement clear internal handoff procedures between the sales, pre-sale engineering, operations, and project execution teams.
• Establish project governance, including escalation procedures, decision-making responsibilities, and executive reporting.
• Train and mentor internal personnel in established project management principles and best practices.
• Develop a scalable departmental structure to support an expanding portfolio of capital equipment and turnkey recycling system projects.

2. Post-Sale Project Execution

• Assume ownership of assigned projects following contract award and formal handoff from the sales and pre-sale engineering teams.
• Review customer contracts, technical specifications, approved layouts, equipment scopes, delivery obligations, and project budgets.
• Develop comprehensive project execution plans, including critical-path schedules, milestones, resource requirements, and commissioning timelines.
• Coordinate all phases of project execution, including detailed engineering coordination, equipment procurement, fabrication, logistics, installation, startup, and commissioning.
• Manage multiple concurrent projects with varying technical complexities, budgets, and execution schedules.
• Proactively identify schedule conflicts, technical challenges, resource constraints, and project risks.
• Coordinate customer acceptance testing, punch-list resolution, and final project closeout.

3. International Vendor and OEM Coordination

• Serve as the primary project execution liaison with eFACTOR3's European EOM partners.
• Coordinate engineering deliverables, technical documentation, manufacturing schedules, equipment readiness, and shipment dates.
• Monitor vendor commitments and address delays or technical discrepancies.
• Coordinate equipment interfaces between multiple OEMs supplying components of integrated recycling systems.
• Facilitate technical discussions between European manufacturers, internal engineering personnel, and domestic installation contractors.
• Maintain clear communication and accountability across international teams, time zones, and organizational boundaries.
• Participate in annual European vendor visits for technical training, project coordination, and relationship development.

4. Domestic Contractor and Installation Management

• Coordinate with U.S.-based mechanical, electrical, structural, rigging, and installation contractors.
• Develop installation schedules and coordinate site readiness, contractor mobilization, equipment deliveries, and commissioning activities.
• Review contractor scopes of work to identify gaps, overlaps, and potential execution conflicts.
• Coordinate contractor activities with customer operations, equipment manufacturers, and eFACTOR3 personnel.
• Monitor contractor performance, schedules, quality, and compliance with applicable site safety requirements.
• Support the resolution of installation challenges and field modifications.
• Ensure appropriate documentation is maintained throughout installation and commissioning.

5. Customer Communication and Relationship Management

• Serve as the principal post-sale project management contact for customers.
• Establish clear communication protocols, project schedules, milestone expectations, and reporting procedures.
• Lead customer project kickoff meetings and regularly scheduled project progress reviews.
• Communicate project status, upcoming milestones, risks, and corrective actions professionally and transparently.
• Coordinate customer responsibilities relating to civil works, utilities, equipment foundations, site preparation, and installation readiness.
• Manage project changes and customer expectations while maintaining alignment with contractual commitments.
• Facilitate successful system commissioning, performance verification, customer training coordination, and formal acceptance.

6. Cross-Functional Leadership

• Work directly with the Executive Vice President, President, and Vice President of Operations on project priorities, execution strategies, and resource allocation.
• Collaborate with the sales department to ensure a complete and structured transition from pre-sale commitments to post-sale execution.
• Coordinate with pre-sale engineering to verify technical scope, equipment interfaces, approved drawings, and project assumptions.
• Work with procurement, finance, logistics, service, and operations personnel to support successful project execution.
• Establish clear accountability for project deliverables across internal departments and external stakeholders.
• Provide executive leadership with accurate, timely assessments of project status, risks, financial exposure, and corrective actions.

7. Project Financial and Contractual Management

• Develop and maintain project budgets, cost forecasts, and financial performance tracking.
• Monitor project expenditures, vendor commitments, contractor costs, and potential cost overruns.
• Track contractual milestones, payment schedules, and customer billing triggers in coordination with finance.
• Identify and document scope changes and manage associated change orders.
• Maintain project-level visibility into committed costs, projected completion costs, and gross margin performance.
• Support contractual risk management, claims avoidance, and resolution of commercial disputes.
• Ensure accurate project documentation supports timely customer invoicing and final payment collection.

Qualifications

Minimum 10 years of progressive project management experience, with substantial responsibility for complex industrial equipment installations, engineered systems, or capital projects.

Active Project Management Professional (PMP) certification issued by the Project Management Institute (PMI).

Demonstrated experience independently managing multimillion-dollar industrial capital equipment or integrated system projects.

Proven ability to establish, implement, and improve formal project management processes within an organization.

Extensive experience coordinating multidisciplinary teams, equipment manufacturers, engineering personnel, and installation contractors.

Strong understanding of industrial equipment installation, commissioning, mechanical and electrical interfaces, and project execution sequencing.

Demonstrated ability to manage multiple simultaneous projects involving complex schedules, international suppliers, and customer stakeholders.

Strong financial and commercial understanding, including project budgeting, cost control, change-order management, and contract administration.

Advanced proficiency with project scheduling and management tools such as Microsoft Project, Primavera P6, Smartsheet, or equivalent platforms.

Excellent written and verbal communication, organizational, negotiation, and leadership skills.

Ability to work independently, make informed decisions, and maintain accountability in a fast-paced environment.

Ability to work full-time on-site at the company's Rock Hill, South Carolina office.

Willingness to travel domestically to customer and project sites, with periodic international travel to Europe.

Preferred Qualifications

Bachelor's degree in Engineering, Construction Management, Project Management, Industrial Technology, or a related discipline.

Experience in recycling, waste processing, material recovery facilities (MRFs), bulk material handling, or industrial processing equipment.

Background managing turnkey processing plants, automated production lines, or large-scale equipment integration projects.

Familiarity with shredders, screening systems, conveyors, magnetic separation, optical sorting, balers, and associated industrial equipment.

Direct experience working with European OEMs and international equipment supply chains.

Familiarity with equipment importation, logistics, customs, and international delivery terms.

Experience implementing a project management office (PMO) or establishing project management procedures within a growing organization.

Knowledge of factory acceptance testing (FAT), site acceptance testing (SAT), and industrial system commissioning protocols.