Customer Service Coordinator

Job Description

Job Description

Job Title: Customer Service Coordinator

Industry: Nonprofit / Community Services

Location (city, state): Washington, DC

Assignment Type: Contract (October 5 – November 13, 2026)

Pay: $20 – $22/hour (depending on experience)

Work Schedule: Fully onsite; Monday 8:00am – 12:30pm and Tuesday – Friday 8:00am – 2:00pm, approximately 32 hours per week

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a mission-driven nonprofit organization that provides food assistance and community resources to older adults throughout the Washington, DC region. The organization operates a community walk-in center where eligible seniors receive monthly grocery support through a federally funded food assistance program.

Job Description:

Addison Group is seeking a compassionate and dependable Customer Service Coordinator to support a community food assistance program serving older adults in Southeast DC. This is a fully onsite, front-facing position where you will work directly with community members, assist with program enrollment and grocery distribution and help maintain a welcoming and organized environment.

The ideal candidate will have customer service or community-facing experience and a genuine interest in supporting the local community. Attention to detail is especially important as this role requires following established program requirements and federal guidelines.

Key Responsibilities:

• Welcome and assist senior participants during their visit to the community center.
• Support participant intake and registration for a federally funded food assistance program.
• Assist with the distribution of monthly grocery packages and help participants safely transport items to their vehicles when needed.
• Monitor incoming and outgoing food supplies and help maintain accurate inventory records.
• Receive, organize and display fresh produce for program participants.
• Follow established food safety procedures and applicable federal program requirements.
• Respond to participant questions, concerns and feedback in a courteous and professional manner.
• Escalate complex issues or concerns to program leadership as appropriate.
• Maintain a clean, organized and welcoming environment for community members.
• Communicate operational needs and inventory concerns to program leadership.
• Follow all applicable organizational, state and federal policies and procedures.

Qualifications:

• 1+ year of customer service experience preferred, particularly in a community-facing environment.
• Volunteer, nonprofit, community outreach or charitable organization experience is a plus.
• Strong interpersonal and communication skills with a compassionate approach to customer service.
• Ability to follow established policies, procedures and federal program guidelines consistently.
• Proficiency with Microsoft Office Suite.
• Bilingual Spanish skills are a plus but not required.
• No specific degree or educational requirement.
• Ability to stand for several hours during the workday.
• Ability to lift and carry up to 25 pounds independently.
• Reliable transportation to and from the onsite work location.
• Please highlight any previous volunteer, nonprofit or community service experience on your resume.

Additional Details:

• Fully onsite position in Southeast Washington, DC.
• Contract assignment runs October 5 – November 13, 2026.
• Approximately 32 hours per week.
• Training begins Monday, October 5 from 10:00am – 2:00pm.
• Direct-start opportunity with no formal interview process.
• This position will work as part of a small, collaborative team.
• Candidates must be comfortable working directly with community members age 60+.
• Candidates must be able to commit to the full six-week assignment.
• Reliable transportation to and from the work location is required.
• Holiday closure on Monday, October 12.

Perks:

• Opportunity to make a direct impact supporting older adults in the local community.
• Gain hands-on experience within a mission-driven nonprofit organization.
• Work in a collaborative, community-focused environment.
• Immediate opportunity with a defined six-week assignment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.