Customer Service Representative

Job Description

Job Description

About the Opportunity

The Eigel Agency is seeking a licensed insurance professional who is passionate about helping clients and creating positive customer experiences. As a Client Relations Specialist, you will serve as a trusted resource for policyholders, helping them navigate coverage questions, policy updates, and day-to-day service needs while strengthening long-term client relationships.

About Our Team

At the Eigel Agency , we believe exceptional service is what sets us apart. Our team is committed to providing personalized support to every client while fostering a workplace built on teamwork, professionalism, and growth. We are looking for someone who can bring both insurance knowledge and a customer-first mindset to our agency.

Responsibilities

Key Responsibilities

• Assist clients with policy servicing, endorsements, billing questions, and coverage reviews.
• Respond to incoming calls, emails, and service requests in a timely and professional manner.
• Proactively reach out to clients when follow-up or additional support is needed.
• Identify opportunities to improve client coverage and communicate recommendations when appropriate.
• Maintain accurate account documentation and client records.
• Deliver a high level of service that promotes retention and customer satisfaction.

Requirements

• Active Texas General Lines Property Casualty License required.
• At least 1 year of insurance industry experience preferred.
• Strong communication and relationship-building skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Bilingual English/Spanish is a plus.

Why You'll Love Working Here

The Eigel Agency offers a supportive environment where experienced professionals can continue developing their careers while making a meaningful impact on clients' lives. We value initiative, teamwork, and a commitment to service excellence.

If you're looking for an opportunity to grow with an agency that values both its clients and employees, we'd love to hear from you!!

Benefits
Health Insurance###Dental Insurance###Vision Insurance###Paid Time Off (PTO)###Life Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###