Grocery Store General Manager

Grocery Store Manager (GM)

A family-owned grocery company serving Connecticut communities with serious longevity. We are known for exceptional customer service, strong community involvement, and full-service departments that provide a shopping experience unlike traditional supermarkets.

Our stores are built around people—our customers, our employees, and our communities. We believe strong leadership, accountability, respect, and genuine care for others are the foundation of a successful business.

Position Summary

The Store Manager is responsible for the overall leadership, culture, execution, and financial performance of the store.

This position is not simply about running operations. It is about developing department managers, creating accountability, maintaining standards, and ensuring consistent execution throughout the building.

The successful candidate will spend significant time coaching leaders, walking the store, engaging customers, identifying opportunities, and ensuring that expectations become reality.

We are looking for a leader who understands that managing people is more important than managing product.

What Success Looks Like

A successful Store Manager:

• Builds strong department managers
• Creates a culture of accountability and follow-through
• Maintains outstanding customer service standards
• Holds teams accountable while treating people with respect
• Identifies problems early and addresses them directly
• Develops future leaders
• Maintains a clean, full, fresh, and customer-ready store every day
• Balances operational excellence with a positive work environment

Leadership Responsibilities

Team Development

• Train, coach, and develop department managers and associates
• Conduct regular coaching conversations and performance discussions
• Identify future leaders and create development plans
• Hold managers accountable for results and execution
• Foster a culture of professionalism, respect, and teamwork

Leadership Presence

• Maintain a visible presence throughout the store
• Walk departments daily and identify opportunities
• Engage regularly with customers and associates
• Lead by example through attitude, professionalism, and work ethic
• Address issues promptly rather than allowing them to linger

Communication & Accountability

• Conduct regular manager meetings
• Ensure company initiatives are executed consistently
• Communicate priorities clearly and follow up on commitments
• Promote collaboration between departments
• Create clarity around expectations and performance standards

Customer Experience

This position is built on customer service.

The Store Manager is responsible for ensuring every customer receives a friendly, helpful, and professional shopping experience.

Responsibilities include:

• Reinforcing customer service expectations
• Monitoring service levels throughout the store
• Handling customer concerns and escalations
• Maintaining a culture where customers are acknowledged and assisted promptly
• Supporting the service standards that differentiate this opportunity from larger competitors

Operational Responsibilities

• Oversee all daily store operations
• Ensure strong merchandising, freshness, sanitation, and presentation standards
• Monitor labor productivity and scheduling
• Review sales, gross profit, shrink, and payroll performance
• Ensure food safety and regulatory compliance
• Coordinate with department managers to execute seasonal and promotional programs
• Maintain safe working conditions for employees and customers

Qualifications

• Previous Store Manager, Retail or Assistant Store Manager experience preferred
• Proven ability to develop and lead management teams
• Strong communication and conflict-resolution skills
• Demonstrated ability to create accountability and drive execution
• Strong organizational and follow-up skills
• Customer-focused leadership style
• Ability to make decisions confidently and consistently

The Right Candidate

The right candidate is:

• Visible
• Organized
• Decisive
• Accountable
• Respectful
• Calm under pressure
• Comfortable having difficult conversations
• Passionate about developing people

Most importantly, this person understands that great stores are built through great leadership.

Compensation & Benefits

• Competitive salary
• Performance-based bonus opportunity
• Health insurance
• Paid vacation
• 401(k)
• Long-term career growth opportunities
• Stable family-owned company with a 140-year history

Why Us?

This is an opportunity to lead a respected community-focused grocery store with deep roots, loyal customers, and a strong reputation.

If you are passionate about people, leadership, customer service, and building strong teams, we would like to hear from you.