Customer Service Representative

Overview This is a full-time or part-time, on-site role for a Customer Service Representative located in Coshocton, OH. The Customer Service Representative will be responsible for assisting clients with their insurance policies, answering inquiries about products and services, resolving customer issues, and ensuring customer satisfaction. Daily tasks include handling customer interactions via phone and in-person, processing policy changes, and maintaining accurate customer records. Strong communication skills and a commitment to excellent service are essential for this role. Responsibilities Assist clients with their insurance policies and products Answer inquiries about products and services Resolve customer issues and ensure customer satisfaction Handle customer interactions via phone and in-person Process policy changes Maintain accurate customer records Qualifications Customer Service, Customer Support, and Customer Satisfaction skills Experience in Customer Experience and maintaining high levels of Customer Service Excellent communication and interpersonal skills Ability to work independently and collaboratively within a team Familiarity with insurance products and services is a plus High school diploma or equivalent; additional education or certifications in customer service or related fields are beneficial Must be able to pass a background check Must be willing to get Insurance Licenses Seniority level Entry level Employment type Full-time Industries Insurance #J-18808-Ljbffr Jon Ianniello Agency Inc