Principal AI Engineer (Autonomous Agent) (CA)

AI Engineer – Autonomous Agent

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn't just survive, it thrives.

Team Summary

This team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI products.

Job Summary

The AI Engineer – Autonomous Agent will work closely with the Product and Engineering teams to design and implement agent-based solutions that align with product goals. The AI Engineer – Autonomous Agent will also build new agent data types and pipelines and enable frameworks and workflows for agent reasoning, function calling, and action coordination.

Key Responsibilities

- Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions. - Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions - Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches. - Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring - Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols

Qualifications & Skills

- Expert level in Python, frameworks, and functional programming principles - Experience designing and implementing LLM agent workflows, and familiarity with frameworks such as LangChain, LlamaIndex, LangGraph, CrewAI, and AutoGen.

Preferred

- Master's degree or higher in Artificial Intelligence. - Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.

PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact View email address on click.appcast.io should you require any accommodations.

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

169000 - 188000 CAD a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $169,000-188,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.