Part Time Business Development Center (BDC) Representative

divh2Business Development Center Representative/h2pThe Part Time Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service department./ppThe right candidate has a huge opportunity for growth! The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of the automotive industry. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills./ppIn addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health Wellness Program, community involvement and company paid vacation and holidays./ph3Qualifications/h3ulli1+ years experience required (sales experience preferred)./lili3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!/liliExcellent telephone, writing and typing skills./liliStrong computer and internet skills, including Microsoft Office suite./liliAutomotive experience a PLUS!/liliMust be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude./liliInternet Sales experience a PLUS!/liliMust have drive, passion and confidence to be successful./liliA desire and ability to work in a performance and process driven environment./liliExcellent customer satisfaction skills./liliStrong organizational and time management./liliProfessional appearance and work ethic./liliSelf-starter and self-motivator/liliBilingual a PLUS!/li/ulh3Responsibilities/h3ulliFollow up with prospective customers in response to their email on our website./liliCoordinates questions and issues with the appropriate department personnel./liliProvides administrative assistance as needed/liliManages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,/liliReceive all inbound service calls and coordinate schedules of service advisors and service appointments./liliMaintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction./liliContinually learn about product updates, features, accessories, inventory and their benefits to the customer./liliRealize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers./liliEstablish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals./liliProvide service management information by completion reports./liliAttend Training Sessions and Meetings as required./liliFollow all company policies and procedures./liliPerforms other duties as assigned/liliDemonstrates behaviors consistent with the Companys Values in all interactions with customers, co-workers, and vendors/liliSupport on-line customers by setting appointments./li/ul/div