Service & Parts Manager

$100k

Staff Financial Group

Service & Parts Manager

A hands-on leader with experience managing service operations and spare parts logistics. Oversee service delivery, after-sales support, and spare parts inventory to maximize customer satisfaction and operational efficiency. Position available immediately. Based in the Atlanta metropolitan area. To improve service performance, ensure parts availability, and strengthen customer retention. Professional and collaborative setting with cross-functional teamwork and leadership responsibilities. Salary: Up to $100k plus 10% bonus

The Service & Parts Manager will be responsible for leading all aspects of service operations and spare parts management, ensuring responsive after-sales support and optimal parts availability. This role focuses on improving customer satisfaction, streamlining service workflows, and ensuring efficient parts logistics.

Key Responsibilities:

Manage after-sales service operations and ensure high levels of customer satisfaction
Lead the spare parts department including inventory management, procurement, and distribution
Develop and implement service KPIs, ensuring continuous improvement in response times and service quality
Collaborate with suppliers and internal departments to forecast demand and optimize stock levels
Maintain compliance with service standards, safety regulations, and company policies
Supervise, train, and motivate service technicians and parts personnel
Drive cost-effective practices in both service and parts departments
Support reporting, budgeting, and strategic planning initiatives related to service and parts

Qualifications:

Proven experience in service management and spare parts operations
Strong knowledge of inventory control, vendor relations, and customer service best practices
Demonstrated leadership skills and ability to drive performance in a team environment
Effective communication and organizational skills
Technical aptitude and familiarity with service-related systems and tools
Bachelor's degree in business, operations, or related field (technical degree or certifications a plus)

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Vacancy posted 5 days ago

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