Ecommerce Operations Manager
Addison Group
Job DescriptionJob DescriptionE-Commerce Operations ManagerDirect Hire Opportunity - Must be authorized to work in the United States now and in the future without assistancePay: 100-115K, medical, dental, vision, 401K matchWe are partnering with a growing client that is actively interviewing and ready to hire an experienced E-Commerce Operations Manager to lead and optimize their direct-to-consumer and B2C fulfillment operations.This is a high-impact leadership role responsible for overseeing the full order lifecycle — from order placement through delivery, returns, carrier management, and fulfillment systems optimization. The ideal candidate will thrive in a fast-paced, growth-oriented environment and bring a strong operational mindset focused on scalability, efficiency, and customer satisfaction.Key ResponsibilitiesManage end-to-end order fulfillment operations across D2C and B2C channelsOversee daily order flow, fulfillment execution, shipping performance, and exception managementLead relationships with 3PLs, warehouse partners, and shipping carriers including UPS, FedEx, USPS, and regional providersNegotiate carrier contracts, optimize shipping costs, and monitor delivery performanceManage returns and reverse logistics operations, including refund and exchange processesLead and support a small operations team including fulfillment, logistics, and returns coordinatorsPartner cross-functionally with Customer Experience, Finance, Manufacturing, and Supply Chain teamsOwn and improve operational systems including OMS, WMS, ERP, and e-commerce platform integrationsDevelop operational dashboards and KPIs focused on fulfillment accuracy, shipping performance, cost per order, and return ratesIdentify automation and process improvement opportunities to support company growthRequired5+ years of experience in e-commerce operations, fulfillment, logistics, or related operational leadership rolesExperience managing 3PLs, warehouse operations, and carrier relationshipsStrong understanding of OMS, WMS, ERP integrations, Shopify or similar e-commerce platformsStrong analytical and reporting skills with experience using Excel, Google Sheets, and BI toolsProven experience improving fulfillment operations within a high-growth environmentStrong communication and cross-functional collaboration skillsPreferredExperience supporting both B2C marketplace and D2C website fulfillment modelsBackground within consumer products, manufacturing, food & beverage, or related industriesPrior leadership experience managing small operational teamsFamiliarity with freight claims, carrier compliance programs, and shipping insuranceIf you are interested in learning more, apply now!
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