Field Service Technician (Neptune) - New Haven, CT

What You Will Do As a Field Service Technician providing support for Neptune devices you will spend the majority of your time in four key areas: Traveling between hospitals based on assignment of service requests. Troubleshooting and resolving customer and product issues. Building positive relationships with Stryker customers, peers, and internal partners. Documenting service results in order to maintain accurate quality records. The environment and culture for this role is fast-paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers, sales representatives, and other internal partners. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, sales, and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills. Who We Want Self‑directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes. Collaborative partners. People who build and leverage cross‑functional relationships to bring together ideas, data and insights to drive continuous improvements across the business. Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues. Goal‑oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. Meticulous documenters. Detail‑oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations. Knowledge & Skill Requirements Openness to work with or around bio‑hazardous materials and wear provided PPE to maintain a safe working environment. Will the work overtime and overnight, inclusive of weekends, per the customer’s specified need. Strong interpersonal and communication skills. Ability to work independently in a fast‑paced environment and often stressful working conditions. Highly organized and able to prioritise tasks. Special attention to details. Ability to present ideas and results in logical manner. Experience with highly sensitive customer interactions and an understanding of the importance of customer relations. Must be self‑motivated, self‑reliant, and able to work with little supervision. Must have an outstanding driving record. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Strong time management skills, ability to manage multiple functions and adhere to daily deadlines. Ability to exert up to 75lbs of force occasionally and/or up to 20lbs of force to constantly move objects. Ability to remain standing and/or walking for an extended period of time. Maintain professional appearance, work ethic, and attitude required by Stryker and our customers. Proficient in Microsoft Office Applications. Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc. Excellent teamwork, coordination, and collaboration skills. Qualifications / Work Experience Minimum of 3 years technical service or equivalent experience preferred. Biomedical equipment maintenance, repair and installation experience preferred. Proficient with Microsoft Office (computer software) and adaptability to learn company software. Must be able to explain and generate detailed guidelines and procedures. Adhere to HIPAA and other related patient confidentiality policies and procedures. Valid driver’s licence with good driving record. Employees and new hires that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role. Education / Special Training Required High School Diploma or GED required. University or formal technical training preferred. What You Will Get Company vehicle for business use Medical, Dental, Vision, and Prescription Drug Insurance Tuition reimbursement up to $15,000 per year Matching 401(k), plus opportunity for a discretionary contribution Paid Vacation/Sick Time Basic life, AD&D and supplemental life insurance Short‑term and long‑term disability insurance Employee Assistance Program Wellbeing program with incentives Discounted employee stock purchase plan Pay rate will not be below any applicable local minimum wage rates. United States of America Pay Ranges US10: $30.82 – $42.63 USD hourly Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalised healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short‑term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. #J-18808-Ljbffr