Customer Service Representative

About the Company Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Responsibilities Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s). Receives and responds to requested material specification changes and processes appropriate actions. Submits project changes through internal operating systems as needed. Ensures timely order entry and proactively manages order timelines for assigned account(s). Proactively monitors open projects and orders to advise key stakeholders of possible lead time challenges. Receives and responds to customer complaints and processes appropriate corrective action. Supports pricing requests. Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory. Prepares purchase orders for outside materials. Prepares and reviews required business reports. Helps to monitor the team’s overall workload to level load as needed. Helps to identify and share best practices. Supports continuous improvement initiatives. Demonstrates knowledge of Menasha’s products and capabilities to align with customer’s products and objectives. Qualifications High school diploma or equivalent required. Minimum of 2 years of relevant experience required. Prior display, graphic, and/or contract packaging industry experience preferred. Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint. EEO Statement Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information. #J-18808-Ljbffr