Front Desk Receptionist

Front Office CoordinatorWe are seeking a highly organized, professional, and friendly Front Office Coordinator to join our growing women's health practice. The ideal candidate will be the first point of contact for our patients and play a critical role in creating a positive patient experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment.ResponsibilitiesGreet patients and visitors warmly, always ensuring a welcoming and professional atmosphereAnswer and route phone calls efficiently and respond to patient inquiries with empathy and accuracySchedule and confirm appointments, manage provider schedules, and coordinate follow-up visitsVerify insurance, collect copays and balance, and accurately enter patient information into the EMRMonitor and maintain front desk supplies, patient paperwork, and waiting room cleanlinessEnsure all check-in and check-out processes are completed correctly and timelyCollaborate with medical assistants, billing, and clinical staff to support efficient patient flowMaintain patient confidentiality and comply with HIPAA and company policiesAssist in training new front desk team members and serve as a point of contact for front desk supportWill cover team members during vacations or call ins.Help resolve patient concerns or escalate issues to the appropriate person when neededOther job duties may be assignedQualifications2+ years of front office experience in a medical setting, OB/GYN preferredProficiency with EMR systems (Athena a plus) and Microsoft Office SuiteExceptional customer service and interpersonal skillsStrong organizational skills and ability to manage multiple prioritiesKnowledge of medical terminology and insurance verification processesFriendly, compassionate, and patient-focused demeanorReliable, punctual, and able to work independently or as part of a teamDetail-oriented with a commitment to accuracy and professionalismProactive approach to problem-solving and workflow improvement