Vendor Managed Inventory Specialist

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID 20905 Employment Type Full Time Job Category Vending Management Work Location Plymouth, IN Brief Position Summary The Vendor Managed Inventory (VMI) Specialist ensures customer satisfaction through solutions by providing on‑site customer service support including order replenishment, product put away, Lean (6S), maintaining solutions equipment, etc. This role partners with sales and business development teams to drive incremental revenue and growth through solutions. DUTIES And RESPONSIBILITIES Drives MSC customer loyalty through the support and promotion of solutions. Supports and collaborates with MSC customer solutions and sales associates through execution of CARE program. CARE is defined as Clean, Arrange, Relationships, Exceed Expectations. Maintains 6S appearance of all solutions equipment. Daily logging of activity in SFDC. Ensures appropriate stock levels min/max are maintained. Unpacks, receives, and puts away product at all solution points of use. Connects with customer contact to ensure retention of solution. Drives product expansion through spot buy and incremental solution growth. Lead focus of 100% safety compliance for VMIS team. Repair and maintain vending solution equipment to company standards. Recommend opportunities for solutions/spot buy growth to Sales Associate and Sales Management while documenting the information within SFDC. Support shared profitability improvement goals and objectives within assigned accounts. Maintain knowledge of all inventory management solutions. Establish productive, professional relationships with key personnel in assigned customers. Maintain high customer satisfaction ratings that meet company standards. Utilize routing software tools to adhere to planned schedule and document daily activities. Maintain daily time keeping using MSC approved time management applications. Foster MSC culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose. Participate in special projects and perform additional duties as required. Education and Experience High School Diploma or the equivalent is required. Inventory Management or Customer Service experience preferred. Relevant military experience is a plus. Skills Great customer service required. Excellent verbal and written communications skills required. Computer literacy and proficiency in Microsoft Office applications required. Excellent time management and organizational skills required. Other Requirements Valid driver’s license required. Position requires over 80% daily travel within assigned territory. Occasional overnight travel may be required. Ability to lift up to 50 lbs. required. Ability to consistently walk, lift, bend, stretch, and stand for long periods of time is required. Must be willing to adhere to customer safety and use of personal protective equipment (PPE) protocol. May require access to International Traffic in Arms Regulations Information (ITAR) and/or Controlled Unclassified Information (CUI). Compensation starts at $19–$20 per hour depending on candidate location and experience. The salary range is based on similar roles in comparable industries and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements, and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment visa for this position at this time. Benefits Competitive pay. Dynamic healthcare plans. Generous 401(k) and stock purchasing programs. Tuition reimbursement opportunities. Paid time off for holidays, vacations, and illness. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. MSC uses electronic monitoring and system logs in its workplace, including monitoring of company‑provided systems and collaboration tools, as permitted by applicable law. #J-18808-Ljbffr