Medical Assistant

Heritage Medical Associates (HMA) is Middle Tennessee's largest independent multi-specialty physician group, proudly serving patients since 1991. We are committed to protecting and advancing physician-led, patient-centered care through financial strength, operational discipline, and shared accountability. Medical Assistants provide patient support by delivering comprehensive, compassionate, and customized patient care - performing clinical, administrative, and clerical duties within Tennessee state scope of practice, and supporting physicians and care teams across clinic locations. All work is performed in alignment with HMA's mission, values, and commitment to high ethical and compliance standards.

• Collect and document patient data (chief complaints, vitals, allergies, medications, immunizations, health history); complete annual comprehensive health assessments as indicated.
• Triage patients across all encounter types (in-person, telephone, EPIC portal); notify physician or RN of abnormal findings, urgent concerns, or pending lab results; administer CPR as needed.
• Prepare and administer medications, immunizations, and treatments per physician order and established protocol, with accurate and timely chart documentation.
• Conduct point-of-care tests, collect and handle specimens correctly; dispose of infectious and hazardous waste per infection control standards.
• Assist with procedures and patient education; operate clinical equipment; stock, clean, and sterilize exam rooms.
• Responsible for maintaining EPIC work queues.
• Other duties as assigned.

• Schedule appointments accurately, capturing demographics, financial obligations, and prep instructions; obtain consent forms and verify insurance participation prior to each visit.
• Manage appointment workflows - bump lists, no-shows, cancellations, confirmations, and wait lists - tracking specialist referrals to ensure patients keep follow-up appointments.
• Process referrals and prior authorizations before appointment dates.
• Coordinate scheduling of external tests and procedures, use insurance portals to obtain benefit information and authorization approvals.
• Ensure instrument sterilization meets protocol and manufacturer standards; maintain required quality control checklists, and an orderly work environment.
• Answer phones and return all calls/voicemails within 24 hours; conduct appointment reminder calls and review phone tree reports as needed.
• Assemble next-day encounter forms; label and route paperwork for physician review and scanning; open incoming mail and distribute faxes to the appropriate team members.
• Proactively monitor and reorder supplies; maintain copier and fax equipment, replacing consumables and coordinating maintenance as needed.

• High school diploma or equivalent required.
• Degree, diploma, or certificate from an accredited Medical Assistant or nursing program; or minimum 1 year of MA experience in a clinical/hospital setting; or equivalent military training.
• BLS certification is required OR obtained within 90 days of hire.

• EHR experience preferred; EPIC familiarity.
• Prior experience in a large multi-specialty physician practice is strongly preferred.

• Computer proficiency; minimum typing speed of 40 WPM with high degree of accuracy.
• Previous experience in a healthcare scheduling or medical office environment with demonstrated excellence in telephone communication, customer service, and patient scheduling.
• Clear verbal and written communication skills; professional phone manners.

• Must be able to stand for 8 to 10 hours a day
• Requires regular walking, bending, pushing, pulling and lifting
• Must be able to lift at least 25lbs
• Must be able to assist patients with transfers from chair to wheelchair, to exam tables, and back to wheelchair/chair
• Must be able to assist patient with turning/positioning on exam table
• Must be able to push patient in wheelchair
• Must be able to manipulate objects-reaching, grasping, handling
• Must exhibit good communication skills-understand, respond and translate into action
• Ability to delineate between numeric numbers
• Clinical setting; exposure to communicable diseases, bloodborne pathogens, medical preparations and other conditions common to a clinical environment.