Automotive Service Advisor - Group 1 Acura Southwest Houston

Group 1 Acura Southwest Houston Automotive Service Advisor Group 1 Acura Southwest Houston is seeking a qualified Automotive Service Advisor to join our team! This is an opportunity to be part of a high-performing dealership where delivering an exceptional customer experience, working collaboratively, and growing professionally are top priorities. Apply now! Responsibilities Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs Create detailed repair orders with clear, transparent cost and time estimates Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction Maintain strong product and warranty knowledge to confidently guide customers through service recommendations Build and maintain long-term customer relationships to drive retention and repeat business Qualifications 2+ years of Service Advisor experience with ability to be productive immediately Strong understanding of dealership processes and full write-up-to-delivery workflow Proven ability to thrive in a fast-paced service drive Confident presenting maintenance and repair recommendations to clients Strong communication skills with a focus on delivering high CSI Highly organized with ability to manage WIP and follow-ups effectively Valid driver's license with a clean driving record Must pass background check, MVR, and drug screening In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment with job training, provided equipment, and advancement opportunities Market-leading pay based on experience plus bonuses Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition Pinnacle Awards Program Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.